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J&J Family of Companies IT Sr. Analyst, MD – SAP System Engineer in Raritan, New Jersey

Johnson & Johnson Technology Services (JJTS) is recruiting for IT Sr. Analyst, MD – SAP System Engineer for Application Maintenance and Platform support operations - supporting Medical Devices SAP Business Services for North America. This role will be based in Raritan, NJ. You will drive Incident, Service and Change management driving efficiency in Speed, Quality, Cost and bring continuous Improvements.

In this role, the incumbent will support the operations and maintenance of NA SAP-Medical Device services. This role will be Responsible for Request, Application Security Management, Event Management, Incident Management, Capacity Management and Production Transition. Ensures efficient and expedient recovery of services required by the business in the case of disruption.

Request Management

Manage the lifecycle of all service requests from the users

Responsible for (Request Approval, Cancellation, Evaluation, Fulfillment, Initiation, Review and Close, Validation and Classify)

Event Management

Detect events, make sense of them and determine the appropriate control action.

Responsible for Event Management Lifecycle (Event Management System, Detect & Log Event, Correlate & Filter Event, Select Event Response, Review & Close Event)

Incident and Outage Management

Address all incidents; this can include failures, questions or queries reported by the users by technical staff, or automatically detected and reported by event monitoring tools. Responsible Incident and Outage Lifecycle

Escalation (hierarchical) point for vendors on incidents. Contact for GCC on major incidents

Application Security Management

Security and proactive protection of internal/customer info, including restriction of unauthorized access, use, disclosure, modification, or disruption of data.

Responsible for Application Access Control, Security Baseline Monitoring, Security Education and Awareness, Threat and Vulnerability Management

Continuous Service Improvement

Monitor and measure the quality of IT operations, benchmark metrics, perform analysis and identify improvement actions (e.g. ticket trends that should initiate chronic problem process, ticket reassignments)

Knowledge Management

Responsible for receiving knowledge from service transition and ensuring support readiness

Responsible for ensuring that knowledge is used appropriately across Inc and SRM


A minimum of a Bachelor's Degree in Information Systems or Computer Science, or relevant work experience is required

A minimum of one year of experience as an IT/Operation specialist supporting SAP application and platform with understanding of SAP functional modules and applications architecture is required

Experience in various or latest SAP products including S/4HANA, ECC/BW/BPC/BODS/BOBJ/TREX, FIORI, WEB Dispatcher, cloud connectors, SOLMAN, HANA, SLT, APO is required

SAP HANA, Oracle and/or MS SQL database experience is preferred

Experience in monitoring and supporting the implementation of compliance & security controls within an SAP environment is required

Expertise in ITIL processes (incident management, change, problem, release management) is required

Strong communications verbal & written; creating sound arguments; or to adequately represent both business and IT implications during a Major Service Disruption is preferred

Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role

Ability to travel domestically up to 25% of the time may be required

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location

United States-New Jersey-Raritan-1003 US HIghway 202


Johnson & Johnson Services Inc. (6090)

Job Function

Info Technology

Requisition ID