Lereta LLC Outsource Delinquency Supervisor in Rancho Cucamonga, California
Outsource Delinquency Supervisor
About the OrganizationSince 1986 LERETA's nationwide team of real estate tax and flood professionals has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the nation. LERETA is an industry leader with an enormous focus on technology, innovation, and commitment to service excellence.
PositionOutsource Delinquency Supervisor
Ensures the following goals are met: Meet SLA, Plan Ahead, Continuous Improvement, Exercise Financial Rigor and Manage Performance.
Directs and coordinates activities of Teams to provide Extraordinary Service to customers and meet LERETA's cost, risk, and productivity goals.
Ensures all customer and internal tax processing standards are consistently measured, reported, and achieved for each team and reported timely as required.
Interacts with key customer employees to maintain close and productive relationships. Identify customer objectives and ensure that they are consistently met.
Represents LERETA Outsourcing at regularly scheduled customer meetings to address weekly production, accuracy, SLAs, procedural and customer concerns.
Ensures employees are competent, have positive attitudes, and are properly and thoroughly trained.
Develops and documents workflow procedures and ensure the procedures are implemented and maintained at a quality level.
Participates in formulating and administering company policies and develop long range goals and objectives.
Manage the payment of Current and Delinquent taxes for multiple lenders
Ensures the timely payment of delinquent taxes by ATR and lender SLA.
Ensures the timely processing of Approvals, Follow Ups and Manual review in LDMS.
Ensures processors are following all customer business rules.
Reduces or eliminate all losses and penalties to meet set budgetary goals.
Manages and control assigned special projects in accordance with the Business Partner requirements.
Participation in the Maintenance, Development and Implementation of Delinquency Technology
Manages and maintain integrity of LDMS.
Submits timely PSR requests and justifications.
Assists with developing training surrounding all technology changes to current systems.
Assistance with Management of Delinquency Unit Budgetary Goals
Assists manager with the annual budget and monthly reforecast.
Manages to budgeted overtime.
Maintains reduction of penalty loss.
Manage performance of the teams
Provides and manage weekly, monthly accuracy goals to team members.
Ensures team adherence to all internal and customer SLAs.
Recommends and implement plans and actions to develop individual employees.
Ensures all assigned employees receive appropriate job training.
Ensure understanding of all customer business rules, procedures and contracts
Works with compliance team to ensure all changes to existing business rules or procedures are understood and communicated to teams.
Ensures requirements, SLAs and special instructions are adhered to within department process.
Provides feedback to management on issues or concerns regarding requested changes to current business rules or procedures from customers.
Responsible for data entry, escalating issues, maintaining accurate documentation and following established guidelines to ensure alignment with corporate objectives and achieve department success.
Follows established guidelines and identifying opportunities for process improvement to align individual performance with department objectives.
Responds to Account Manager or Customers inquiries timely.
This position will perform other duties as assigned based on the needs of the department.
Minimum of 3-5 years tax service and/or loan service experience or 12-18 months experience as an Outsourcing Services Lead or equivalent.
Excellent leadership skills.
High school diploma or equivalent.
EOE StatementWe are an Equal Employment/ Affirmative Action Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.