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Kelly Services Customer Service Representative in Ramsey, Minnesota

Kelly Services is looking for a Customer Service Representative for a company located in Ramsey, MN.

This is a direct hire position! You will be hired on with the company right away from the beginning!

Pay Rate:

  • $19-$22 an hour, depending on previous experience

Schedule:

  • Monday to Friday (9am – 5:30pm)

Job Duties:

  • Provide exceptional customer service by answering, analyzing, and resolving members’ issues in such a manner that creates quality customer relationships. Examples include:

  • Ability to understand and relay member account information

  • Negotiate payment arrangements, and answer billing inquiries

  • Ability to troubleshoot energy usage and high bill concerns

  • Answer member questions regarding company’s products and services that save money and energy; and promoting & introducing members to current incentives for participation.

  • Collect delinquent accounts in a timely and professional manner.

  • Assist with taking outage calls as needed including working extra hours occasionally during a storm event.

  • Facilitate technical requests for service by providing information and assistance to members.

  • Communicate and work effectively with other departments and the community to meet member needs.

  • Ability to use multiple forms of communication including phone, email, instant message and in-person.

Requirements:

  • 2-3 years of customer service experience

  • High School Diploma or GED

  • Strong communication skills (listening, verbalizing, and writing)

  • Proficient computer skills – good with MS Office and dual monitor experience

  • Comfortable with technology to assist members with their online experience

  • Flexibility and can adapt to change

  • Experience in a high-volume, inbound call center is a plus

  • Some collections experience is preferred

If interested, apply to this posting for immediate consideration! You can also send resumes to kayr150@kellyservices.com .

Why Kelly ® ?

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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