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Xylem Senior Manager, IT Business Relationship Management in Raleigh, North Carolina

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

We’re a global team unified in a common purpose: creating advanced technology solutions to the world’s water challenges. Developing new technologies that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor and return water to the environment, in public utility, industrial, residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities. In more than 150 countries, we have strong, long-standing relationships with customers who know us for our powerful combination of leading product brands and applications expertise with a strong focus on developing comprehensive, sustainable solutions. For more information, please visit us at .

If you are excited and passionate about helping us solve water, we want to hear from you!

The Role: The Business Relationship Manager (BRM) is accountable for driving the creation of a strategic business technology roadmap and to ensure legacy technologies are enhanced, maintained and supported to address business needs. This position will report directly to the Sr. Director IT Business Relationship Management with a dotted line to Growth Center (GC)/Commercial Team (CT) or Function Group Senior leadership (SLT).

Essential Duties/Principal Responsibilities:

Visionary Leadership and Strategic Planning:

  • Responsible for aligning technology solutions to support current and long term business needs

  • Develop strategies in cooperation with business owners and the enterprise IT team to enable future business solutions

  • Act as the primary liaison to identify emerging business trends and technologies that will enhance growth within the GC/CT/Function

Relationship Management:

  • Build, manage and nurture a solid relationship with GC/CT/SLT leadership, the IT Leadership Team (ITLT), IT colleagues, and governance committees to address business needs and drive system and process standards

  • Communicate proactively with key stakeholders

  • Have ability to influence without direct authority and demonstrate conflict management skills

  • Partner with key personnel to develop executable projects or requirements to support solution delivery

Demand Management:

  • Closely collaborate with GC/CT/SLT leadership, ITLT and Governance committees to understand and assist with prioritizing technology enabled business initiatives

  • Ensure projects are delivering to cost, schedule and expected delivery milestones Act as a mentor/coach where appropriate to insure the appropriate staff and expectations of projects are being achieved. At times this may require Project Management skills when needed to fill resource gaps


  • Act as an ambassador and the primary focal point for IT within the GC/CT/SLT Function to optimize technology enablement – both in the current environment and long-term strategy

Business Expertise :

  • Lead in developing proposals and business cases for technology enabled business initiatives

  • Participate in the translation of business requirements to the Enterprise IT organization so that business needs are understood and addressed.

Change Management:

  • Lead adoption of new technology and business process standards

  • Be active in the business unit or functional area to gather business requirements, business value projections and facilitate the transfer of these items into the Enterprise IT group

Service Management:

  • Work with IT business service owners to develop Service Level Agreements (SLA) and monitor services from external and internal IT organizations to ensure needs are being addressed within the expected levels.

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

  • Bachelor degree (or equivalent), with 10+ years of experience preferred; or relevant and equivalent Business or IT experience

  • Strong knowledge of business operations, preferably performing a business partner role working with business executives for 3+ years

  • Possess general knowledge of related business technologies and applications that drive business growth, business management and long term business sustainability

  • Program or Project management experience strongly preferred

  • Financial & business analysis

  • Strategic vision & planning

  • Results orientation

  • Strong conflict management ability

  • Business, financial & technical acumen

  • Change management

  • Business partnering & stakeholder management

  • Innovation & problem solving

  • Collaboration & Influence

  • Professionalism and ethics

  • Global perspective

Key Relationships:

  • CT / GC or functional leadership team

  • CIO and IT leadership team

  • Enterprise IT organizations

Physical Demands:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Regularly required to sit or stand, reach, bend and move about the facility

Work Environment:

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.

  • Standard weekly job hours: 40 hours

  • Work location is Raleigh-Durham, NC

  • Travel is expected 10 to 20% annually

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.