Public Consulting Group MTSS Operations Manager in Raleigh, North Carolina
Overview About Public Consulting Group Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston , Massachusetts, PCG has over 2 , 500 professionals in more than 60 offices worldwide. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. To learn more, visit http://www.publicconsultinggroup.com/education/. Responsibilities + Responsible for the coordination of all technical MTSS project activities within project team, management and the client. + Responsible for overseeing data integration operations for the MTSS platform for all our clients + Provides project management and leadership. + Oversees quality assurance metrics + Serve as key contact for on-going technical communications with clients + Write technical specifications + Interface with developers and multiple levels of stakeholders + Test functionality of newly released applications + Capture and share knowledge accrued and lessons learned throughout the product lifecycle + Suggest areas for improvement in internal processes along with possible solutions + Serve as an internal consultant to other projects or product lines + Produce deliverables including meeting agendas, data analysis and status reports + Analyzes quality and performance trends to provide recommendations to Team Leads for improvement + Responsible for scheduling, facilitation, and documentation of regular continuous improvement meetings + Leads and/or participates in weekly status updates and monthly status reports with clients and project team. + Provides ongoing communication with the project oversight panel, including senior staff from government agencies and other key stakeholders/organizations. + Maintains a positive working relationship with the client. Qualifications + Excellent communication, interpersonal and client-facing skills. + Ability to work independently and on a team. + Ability to organize and plan work efficiently within set time limits. + Ability to understand and interpret federal and state laws and regulations. + Ability to analyze and manage significant amounts data and produce written reports. + Ability to provide prompt and accurate service; commitment to exceptional client service + Ability to recognize issues and identify solutions + Ability to follow, critically evaluate, and improve upon current processes + Research skills + Project management capabilities: ability to manage multiple tasks or clients simultaneously in a fast-paced environment + Proficiency in MS Office products, including PowerPoint, Access, Excel, Word + Proficiency manipulating databases for data analysis + Ability to learn and manage complex web-based technology applications + Strong analytical and financial skills, including the ability to analyze and organize data + Attention to detail and ability to work with large data sets with accurate results + Ability to effectively communicate project status, issues and information to the client. + Ability to manage a team and effectively coordinate project tasks across multiple counties. + Strong Microsoft Office applications skills; preferably with Excel, Word, Outlook, and Access. Education: Bachelor's degree or higher. Experience: 3+ years relevant work experience in the field. Familiatity with MTSS. Familiarity with enterpricse technology and prior experience working with systems engineers or application developers. #LI-DM1 EEO Statement Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work. Connect With Public Consulting Group! Connect with Public Consulting Group > Job LocationsUS Posted Date1 week ago(10/13/2021 5:16 PM) Job ID 2021-7251 # of Openings 1 Category Operation Support Type Regular Full-Time Practice Area Education Services
Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.