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IBM Recruitment Coordinator Specialist (UPA - Technohub, Night shift, RPO) in QUEZON CITY, Philippines


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

As a Recruitment Coordinator Specialist , you will be playing a key role in the end-to-end recruitment process on behalf of our client. Your main responsibility will be handling the Candidate Care and SNOW mailbox, addressing candidate queries and HR concerns downstream. As an experienced Coordinator, you will spend most of your time looking into cases raised by HR that need investigation and resolution—most of these cases impact candidate’s start date and need to be resolved ASAP. Part of your time will be spent responding to candidates, and hiring managers reaching out via the general mailbox, and balancing the workload of coordinators. This is a great opportunity for someone with excellent organizational and communication skills, who is passionate about recruitment administration and wanting to grow into a TA Delivery Process Owner role.


  • Respond to candidates, hiring managers and HRBPs who reach out via the Candidate Care mailbox

  • Triage SNOW tickets raised by other HR departments and internal candidates, addressing those that can be resolved immediately and partnering with other members of the Talent Acquisition team to resolve the rest

  • Workload allocation among the team

  • Natural point of reference and knowledge sharing for coordinators and recruiters on the team

  • Coaching and motivating the team, best practice sharing,

  • Preparing and updating SOPs, flow charts, process maps and account manuals,

  • Designing reports to suggest analytical improvements, identifying trends,

  • Help the Recruitment Team Lead in on-the-job root cause analysis for escalation handling,

  • Conducting trainings for new employees (Induction Trainings: general and on-the-job), cross-trainings, being cross trained on multiple processes, acting as a stand-in for teams needing support,

  • Leading initiatives for the Client (e.g. Innovations, process improvements),

  • Constant aim and proactivity to improve the processes and service,

  • Support the TA Delivery Process Owner, Talent Acquisition Delivery Manager, Recruiters and Client stakeholders in ad hoc tasks

Required Technical and Professional Expertise


  • Exceptional written communication and interpersonal skills

  • Proven record of going beyond the job description of a Recruitment Coordinator (on high-risk accounts preferably), exceeding SLAs and accuracy ratings (99%+), positive feedback from the client and Account Manager

  • Ability to handle multiple jobs independently or with little supervision, while completing work in a timely and polite manner,

  • At least 1 year of HR BPO experience

  • Outstanding problem-solving skills,

  • Intermediate Microsoft Excel and Power Point skills

  • Role model (of positive attitude, behavior, attendance, punctuality, accuracy, efficiency) aligned with the IBM 1-3-9 Purpose,

  • Flawless work ethics and professionalism

Preferred Technical and Professional Expertise


  • RPO / Recruitment Administration experience

  • Excellent communication skills

About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.