VMware Senior Software Engineer - Windows Endpoint in Pune, India
Carbon Black is now part of VMware. As a standalone company, Carbon Black established itself as a leader in the endpoint security space. The product portfolio includes the rapidly growing Predictive Security Cloud (PSC) platform that delivers next-generation endpoint protection capabilities from the cloud. Now with the full resources of VMware, you have the opportunity to make an impact and build upon Carbon Black’s success.
Our Engineering Team is moving at lightning speed on the breaking edge of technology. Software Engineers specifically dedicated to the Voice of the Customer (VoC) work as part of an agile team to quickly diagnose and resolve issues impacting our customers. Within this fast-paced, collaborative organization, you'll work to ensure customer success and satisfaction by contributing to products that protect customers' dearest assets.
Carbon Black is hiring a senior software engineer with kernel-level programming knowledge and strong troubleshooting and analytical skills to incorporate the Voice of the Customer into our award-winning products. You will work as part of an agile team to quickly diagnose and resolve issues impacting our customers.
What You’ll Do
As a VoC Windows Endpoint Engineer, you will solve complex problems related to the Carbon Black Cloud Windows sensor. You will review forensic data including product & system logs, debug large bodies of code, report defects and design workarounds to ensure our customer’s continued success. You’ll work closely with Product Management, Professional Services, and Customer Support teams, to shorten time-to-resolution of customer reported product issues.
Troubleshootandperform a root cause analysis of customer reported product issues(including:examining product logs,system logs,memorydumps(both user and kernel)and other system debug information)
Fix product defects
Createcustomtools & scriptsto speedMTTR
Work with feature teams on product enhancements related to supportability
Communicateclearly and effectivelywith internal stakeholdersas well ascustomers to drive resolution of technical issues
Be proactive, self-motivated and attentive to detailwhen solvinghighly complex level of escalated problems
Work well under pressure in a highly kinetic environment
What You’ll Bring
7+ years of experience in Software Development
Solid experience developing or supporting an enterprise class application,addressing product issues and driving corrective actions
Extensiveknowledge in C/C++ andrelated software development tools
Solidknowledge ofcrash dump analysis (windbg)
Experience with kernel level programming on Windows
Experience with tools likeSysinternals, Windows Performance Toolkit, and Wireshark
Experience with codemanagement and bug tracking tools
BSCS degree or equivalent
Familiarity with reverse engineering, threat detection, performance, and quality
Knowledgeof security software
Practical experience with scripting languages like Python andPowerShell
Linux and Mac development experience a plus.
Category : Engineering and Technology
Subcategory: Software Engineering
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Work From Home: No
Posted Date: 2020-03-26
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