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DuPont End User Compute Service Delivery Lead in Principality of Asturias, Spain

End User Compute Service Delivery Lead (Job Number: ITS00001054)

Description

The End User Compute Project Delivery Lead will have varied End User Compute related responsibilities ranging from working with vendors to ensuring quality of service delivery, cost controls, procurement related tasks, Managed Print coordination, Knowledge Management and Software Lifecycle management.

The successful candidate will have worked for more than 5 years in an end user oriented environment. They will be highly autonomous, structured and will have an eye for improvement opportunities.

The role requires a forward thinking and strong communicator who understands how and when to use each communication channel to contribute towards the efficient delivery of our End User Compute services.

Key Responsibilities of the End User Compute Service Delivery Lead include:

EUC Service Delivery responsibilities including:

  • Ensuring EUC service delivery meets business requirements

  • Working with vendors to ensure achievement of SLAs and KPIs

  • Service cost controls

  • Service Improvement

EU Knowledge management responsibilities including:

  • Work with the wider EUC team to ensure that EUC Service Delivery owned knowledge remains accurate and relevant

  • Process Knowledge feedback tasks

  • Improve End User facing and Service Desk facing EUC related knowledge scripts

EUC Service Management responsibilities including:

  • Manage special projects and procurement tickets / escalations

  • Ticket resolutions / escalations

  • EUC change management

  • EUC Problem Mgt

  • EUC Knowledge management- creation, maintenance, knowledge feedback tasks

Procurement liaison between sourcing, vendors and customers

Manage vendor licensing portal

Collaborate with other IT staff, including Service Desk, networking, security, and data center operation teams, to facilitate effective issue resolution.

Key Characteristics:

  • Ability to work autonomously, owning scope, leveraging team and network of contacts to solve issues and generating plans for continuous improvement.

  • Strong time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.

  • Self-motivated and able to work in a fast-paced and constantly changing environment.

  • Able to work as an effective member of a global team.

  • Able to relate the goals of IT service delivery to business goals.

  • A focus on customer satisfaction and high-quality service delivery, with strong interpersonal skills and responsiveness.

  • Desire to learn about new technologies and to stay well-informed of current workplace trends

Additional and desired Skills:

  • Cost control skills/experience

  • Ability to work quickly and professionally in a fast-paced environment

  • Software Lifecycle management

  • Experience in End User Compute related service delivery

  • Release Management

Qualifications

Minimum Qualifications / Skills and Knowledge:

  • 5+ years’ service/project experience

  • ITIL knowledge

  • Strong communicator

  • Knowledge of service improvement frameworks/approaches

Preferred Qualifications / Skills and Knowledge:

  • Knowledge of Agile practices

  • Release Management

  • Procurement experience

  • Service Delivery Improvement program experience

  • Vendor Management

  • Software Lifecyle Management

  • Project Management

Primary Location: EMEA-Spain-Principality of Asturias

Organization: Corporate

Schedule: Full-time

Education Level: Master's Degree (±18 years)

Employee Status: Regular

Job Type: Experienced

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. For US Applicants: See the “Equal Employment Opportunity is the Law” poster.

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