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Health Quest Systems, Inc. Supervisor Coumadin Clinic in Poughkeepsie, New York

Nuvance Health is a family of award-winning nonprofit hospitals and healthcare professionals in the Hudson Valley and western Connecticut. Nuvance Health combines highly skilled physicians, state-of-the-art facilities and technology, and compassionate caregivers dedicated to providing quality care across a variety of clinical areas, including Cardiovascular, Neurosciences, Oncology, Orthopedics, and Primary Care.

Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care, and two urgent care offices. Non-acute care is offered through various affiliates, including the Thompson House for rehabilitation and skilled nursing services, and the Home Care organizations. For more information about Nuvance Health, visit

  • Responsible for selection, orientation, supervision, discipline, evaluation and development of triage nursing and allied staff affiliated.

  • Coach and develop all team members to achieve optimal performance by consistently monitoring performance output, providing real time feedback, and securing and confirming understanding. Maintain and Model Nuvance Health Values. Ability to quickly gain the trust and respect of others, drive collaboration, build a teamwork environment, search for the win/win scenarios. Ability to lead using influence, rather than possessing direct authority over others. Ability to be sensitive, yet direct in both verbal and written communications.

  • Responsible for managing staff work schedules and for tracking time and attendance through API, approving time off requests, approving payroll and coordinating staff coverage throughout Heart Center locations.

  • Assure the proper clinical pathways and operations are in place for efficient, effective, and clinically appropriate delivery of care. Excellent written and verbal communications skills. Ability to take abstract, complex and/or technical information and break it down for a variety of audiences in a way that is meaningful for them. Issue identification, gap analysis, ability to prioritize business needs and execute solutions.

  • Assure medical equipment and supplies are in proper working order and available for clinical use

  • Assure proper utilization, case management and clinical follow ups

  • Assure proper quality assurance, certification, compliance and risk management are in place and followed by all clinical staff in all locations – visits locations a minimum of 3 times/year.

  • Participate in the development of and enforcement of clinical, customer service and compliance policies and procedures throughout all Cardiovascular service locations.

  • Maintains confidentially standards to all appropriate federal, state and local regulations in all patient interactions.

  • Attends and participates required meetings. Participates on committees as requested.

  • Other duties as assigned


Provide services and treatment, which includes but is not limited to:

  • Collects comprehensive data pertinent to the patient’s health or chief complaint.

  • Records required medical information in chart: vitals, meds, allergies, etc.

  • Follows – up on Rx requests and authorizations for meds when needed.

  • Performs EKGs. Performs venipuncture for lab draws and IV insertion for Lasix, etc. administration as needed.

  • Familiarity with Anticoagulation Management Therapy and collaborates with the Coumadin RN Supervisor on Lab Management.

  • Responds to urgent patient situations and triages as needed.

  • Prepares charts by collecting medical records and test results from referring providers in conjunction with medical records staff.

  • Works collaboratively with staff to resolve scheduling issues or missing information.

  • Cleans exam rooms and orders supplies.

  • Evaluates clinical workflows and makes recommendations for improvements.

  • Refer to Certified Medical Assistant job description for other related duties.

  • Support in the design and implementation of solutions to identified trends or problem areas.

  • Ensure medical records are compliant with established documentation protocols, HIPPA regulations, Federal /State regulations regarding confidentiality of Protected Health Information, and corporate compliance standards.

  • Comply with all Health Quest and affiliate policies and ensure compliance with all applicable law and regulation.

  • Maintain contemporary professional knowledge and education.

  • Demonstrates regular, reliable and predictable attendance.

  • Performs other duties as required.

Education and Experience Requirements:

  • Registered Nurse license

  • Associates degree required. Bachelor’s degree preferred

  • Minimum of two (2) years’ experience in a supervisory or lead role.

  • Minimum of one (1) year with EMR Products/Solutions.

Minimum Knowledge, Skills and Abilities Requirements:

  • Knowledge of medical records maintenance.

  • IV skills, EKG experience

  • Intermediate knowledge of MS Excel, Word, Power Point and other desktop publishing software programs

  • Strong communication, relationship development and presentation skills.

License, Registration, or Certification Requirements:

  • Current NY state Registered Nurse License, BLS

  • ACLS preferred

Requisition #: 27402

Primary Shift: Day

Hours Per Week: 40.00

External Company Name: Health Quest Systems, Inc.

External Company URL:

Street: 1 Columbia Street