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Wheelabrator Technologies Customer Care Agent in Portsmouth, New Hampshire

WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 1,900 employees. We believe in preserving our environment for future generations while providing for today's needs. WIN Waste Innovations is a vertically integrated business with a platform of 50 strategically located collection, transfer and disposal assets. These include waste-to-energy facilities, transfer stations, ash monofills, landfills, and fleets of rail cars and collection vehicles. We process more than 11 million tons of waste annually, converting 6.7 million tons of waste into clean, renewable energy that powers 340,000 homes. We recycle more than 234,000 tons of plastic, paper, and metals from the waste stream. As a Customer Care Agent, you will manage a high volume of incoming calls from customers while navigating multiple systems to aid in answering questions and resolving issues. We are a People First organization, with a mission of putting our customers at the center of everything we do. Customer Care Agents must have the ability to communicate effectively and professionally, in a conversational manner. Being able to remain calm, cool and collected in a fast-paced, ever changing environment is a must! To ensure we are able to handle our customers' needs, our employees must be punctual, dependable and reliable. ESSENTIAL RESPONSIBILITIES: * Ability to quickly assess information and make decisions * Ability to effectively multi-task and quickly navigate multiple systems * Excellent verbal, written and keyboarding skills * Proficient with Microsoft Office programs (Outlook, Word) * High school diploma or GED * Customer service experience is a plus Remote work may be needed. Applicants need to be able to take calls from home. Our focus is to keep all of our employees safe. We have a call center space ready for us to take calls. We also need to be ready to take calls remotely if the business requires it. Appropriate workspace in your home, private/semi-private home-office space free of distractions and background noise. Hardwired high-speed internet (broadband internet with a speed of 50 mbps or faster). A workspace with adequate furnishings (e.g., a desk and chair) and lighting. Live within driving distance of WIN Waste Innovations Corporate office. At WIN Waste Innovations, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

WIN Waste Innovations

NH - Corporate Office-050

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