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Moda Health Sales Assistant I in Portland, Oregon

Sales Assistant I

Job Title

Sales Assistant I





Other Location

Job Class: 106


Let’s do great things, together.

Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together.

Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together.

Moda Health is seeking a Sales Asssistant that will provide internal administrative assistance to the Service Representatives. Provided daily access for Agents, Group Administrators and Sales and Services staff by phone, emails and in person. Provided administrative support necessary to meet sales and service objectives.

Primary Functions:

  1. Supports Sales and Service objectives by preparing accompanying materials for the Service Representatives, as needed; Provides back-up support for other Sales Assistants, as needed;

  2. Audits small group renewal letters and ensures letters are mailed within the advance notice time frame, as outlined in contract;

  3. Pulls various Business Objects Reports, as assigned by Service Representative

  4. Prepares internal and external correspondence for Sales and Services team (i.e. renewal paperwork, cancellation and delinquency notices, etc.), as assigned;

  5. Acts as a liaison between various internal departments and the Service Representative when they are out of the office;

  6. Completes and submits appropriate Group Applications to Business Implementation Unit within three business days to ensure external timelines are met and or exceeded;

  7. Responds timely to high volume of emails and phone calls from external and internal clients; Provides excellent customer service;

  8. Prepares Welcome/Enrollment packets and group administrative kits, on as needed basis;

  9. Works efficiently in Facets, Agent Database, Business Objects, SpeedErates and other systems

  10. Acts as a liaison between callers and other internal departments (Agent Desk, Membership Accounting, etc.)

  11. Supports department by preparing training materials; Revision of current and writing new User Procedure Manuals, as assigned

  12. Provides training and support for temporary and newly hired Full-time Sales Assistants

  13. Reviews marketing materials, brochures, flyers and other documents, as assigned

  14. Performs other duties as assigned

Are you ready to be a betterist?

If you’re ready to make a difference that matters, we want to hear from you. Because it’s time to discover what’s possible. Together, we can be more. We can be better. Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law.

Required Skills

  1. Three years in health insurance and/or employee benefits/administration field and/or sales and account management practice;

  2. Computer proficiency with Microsoft Office applications (Word, Excel, Power Point);

  3. Knowledge of health insurance business as it relates to contracts, state and federal law;

  4. Understanding of systems regarding enrollment and eligibility, processing of claims, billing, customer service, and related information;

  5. Ability to learn underwriting policies and procedures for assistance with small and large groups

  6. Ability to work well under pressure with frequent interruptions and shifting priorities;

  7. Strong analytical, problem solving and decision-making skills;

  8. Ability to come in to work on time and daily; Overtime is evaluated and set during peak times

  9. Strong verbal, written and interpersonal communication skills;

  10. Presents a positive and professional image in the community; Maintains confidentiality and projects a professional business image;

  11. Maintains a valid driver’s license;

  12. Ability to handle a pushcart/hand truck and ability to lift boxes up to 40 lbs.;

  13. Ability to be a self-motivator and work independently with little or no supervision;