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CareOregon Program Manager - Children, Youth, and Families in Portland, Oregon

To protect the health and well-being of our members, employees and community, Health Share of Oregon requires all employees to be fully vaccinated against COVID-19 or have an approved medical or religious exception as a qualification of employment.

Candidates who receive an offer of employment by Health Share of Oregon, must provide proof of COVID-19 vaccination or submit a medical or religious exception request, which will be evaluated in accordance with Health Share of Oregon's standard accommodation process.

Position Title: Program Manager - Children, Youth and Families

Title of Manager: Portfolio Manager, Child and Family Partnerships

Supervises: Non Supervises: Non-Supervisory

Exemption Status: Exempt

Requisition: 18437

General Statement of Duties

This position is responsible for managing Coordinated Care Organization (CCO) initiatives aimed at building coordinated supports for families and children/youth with complex health and social needs within the health care delivery system and across state and local child-serving systems. A primary focus includes implementation oversight of a grant intended to increase TANF recipients’ access to and use of mental health and substance use disorder services. Other areas of focus include support collaborations that connect clinical delivery systems to the tri-county Department of Human Services programs and other supports including Every Step clinics, DHS Medical Liaisons, Help Me Grow and Project Nurture. This position also provides support to CCO efforts to meet metrics related to children, youth and family outcomes, including the new social/emotional metric for 0 – 5year olds. This position establishes strong relationships with internal and external partners in service to ensuring access to an adequate culturally responsive continuum of care for children and youth with complex health and social needs.

Essential Position Functions

Strategy Development and Collaboration

  • Effectively develop, recommend, communicate and promote strategies and initiatives related to Health Share’s priority to optimize the integrated care model for children and youth with complex behavioral and social heath needs.

  • Lead implementation of collaboration with DHS to increase TANF recipients’ access to and use of behavioral health and substance use disorder services; convene stakeholders and oversee reporting.

  • Provide strategic and tactical leadership to Health Share’s network of Every Step clinics serving complex pediatric populations; co-develop clinic-specific program goals with clinic partners.

  • Provide strategic support for Behavioral Health to improve integrated care and outcomes for socially complex issues relating to children and youth.

  • Advise Health Share’s DHS Incentive Metric work, aligning population strategy with metric processes and improving member quality of care.

  • Provide support to Health Share in meeting our incentive metrics related to children and youth (e.g., DHS assessment, social/emotional screening).

    Partnerships, Networking, and Communications

  • Establish and maintain professional collaborative relationships with providers (physical, mental, dental health), OHA, DHS, justice system, CARES NW, community service agencies, etc.

  • Work with diverse groups of stakeholders to develop a community wide approach to improving outcomes for complex pediatric populations.

  • Facilitate strategic communication between Health Share and state and local child-serving systems to explore cross-system partnerships in support of critical populations.

  • Support strategic partnerships between Behavioral Health and child-serving systems toward the purpose of improving access, quality, and coordination of care.

  • Participate in the development and implementation of dashboards to monitor disparities and improvements at the population level.

  • Collaborate with the Director of Public Policy to influence system improvements to policy groups, legislators, and state workgroups.

  • Support implementation of a coordinated and integrated system to identify, assess, and provide services to complex pediatric populations.

  • Attend and give presentations at conferences and policy groups.

    Project Management and Coordination

  • Ensure alignment of project outcomes with the CCO’s commitment to racial equity.

  • Work with highly matrixed teams assigned to collaborate on the planning and implementation of projects impacting multiple stakeholders.

  • Collaborate with partners to define project goals, objectives, milestones and budgets to support identified initiatives; monitor progress to ensure initiatives achieve intended results.

  • Develop contracts including statements of work, budgets, and reporting requirements and monitor progress towards goals.

  • Coordinate efforts with related initiatives, using a system integration approach.

  • Manage and support strategic projects and initiatives based on emerging priorities.

  • Develop and sustain a project plans with clear milestones, timelines, and risks; track progress to goals and communicate status updates to stakeholders.

  • Analyze, document, and communicate project outcomes and lessons learned.

    Essential Department and Organizational Functions

  • Propose and implement process improvements.

  • Meet deadlines for completion of workload.

  • Maintain agreed upon work schedule.

  • Demonstrate cooperation and teamwork.

  • Provide cross-training on specific job responsibilities.

  • Meet identified business goals that contribute to departmental goals.

  • Provide peer leadership and act as a content resource for both internal and external partners.

  • Share best practices, resources, and facilitation methodologies with colleagues.

  • Perform other duties as needed.

    Knowledge, Skills and Abilities Required

  • Strong interpersonal skills and experience working with individuals and groups from diverse backgrounds

  • Strong oral and written communication skills

  • Skill in leading complex system change efforts

  • Knowledge in the areas of complex trauma, Adverse Childhood Experiences (ACES), Trauma Informed Care, and System of Care principles

  • Knowledge related to the child and adolescent population, Coordinated Care Organizations, regional healthcare delivery systems, child welfare and other child-serving systems, health disparities, social determinants of health, and outcomes measurement.

  • Ability to establish and maintain collaborative relationships with Health Share plan partners, provider networks and state/local agencies

  • Ability to build alignment and work collaboratively across programs and systems to achieve goals

  • Ability to successfully represent the CCO as a subject matter expert at policy tables

  • Excellent organizational skills, ability to manage multiple tasks and meet deadlines/deliverables

  • Excellent written and verbal communication skills.

  • Proficiency with MS Windows software applications, including Outlook, Word, Excel, Teams and PowerPoint.

    Physical Skills and Abilities

    Lifting/Carrying up to 0 Pounds

    Pushing/Pulling up to 0 Pounds

    Pinching/Retrieving Small Objects

    Crouching/Crawling

    Reaching

    Climbing Stairs

    Repetitive Finger/Wrist/Elbow/

    Shoulder/Neck Movement

    0 hours/day

    0 hours/day

    0 hours/day

    0 hours/day

    0 hours/day

    0 hours/day

    More than 6 hours/day

    Standing

    Walking

    Sitting

    Bending

    Seeing

    Reading

    Hearing

    Speaking Clearly

    0 hours/day

    0 hours/day

    0 hours/day

    0 hours/day

    More than 6 hours/day

    More than 6 hours/day

    3-6 hours/day

    3-6 hours/day

    Cognitive and Other Skills and Abilities

    Ability to focus on and comprehend information, learn new skills and abilities, assess a situation and seek or determine appropriate resolution, accept managerial direction and feedback, and tolerate and manage stress.

    Education and/or Experience

    Required:

  • Minimum 5 years’ experience managing projects, programs, or initiatives, preferably in a non-profit, health care or public health setting

  • Minimum 3 years’ experience supporting youth/children’s initiatives

  • Experience building relationships with and defining solutions with external partners and stakeholders

    Preferred:

  • Experience working with state/local child-serving systems

    Working Conditions

  • Environment: This position’s primary responsibilities typically take place in the following environment(s) (check all that apply on a regular basis):

    ☒ Inside/office ☐ Clinics/health facilities ☐ Member homes

    ☐ Other_____________

  • Travel: This position requires frequent travel outside of the workplace, in which the employee’s personal vehicle may be used. Driving infractions will be monitored in accordance with organizational policy.

  • Equipment: General office equipment

  • Hazards: n/a

Equal opportunity employer. This company considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Veterans welcome to apply

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