Merck Monitoring Success Specialist - Northwest Region in Portland, Oregon
Allflex Livestock Intelligence, part of our Company's Animal Health division , is the world leader in the design, development, manufacturing and delivery of solutions for animal identification, monitoring and traceability. Our data-driven solutions are used by farmers, companies and countries to manage hundreds of millions of animals worldwide. By putting intelligent, actionable management information into farmers’ hands, our solutions empower them to act in a timely manner to safeguard their animals’ health and wellbeing, while achieving optimal production outcomes for a healthy food supply.
As the largest provider of animal identification technology, we meet growing customer needs by providing over 500 million tags for identifying, tracking and monitoring animals every year and we monitor over 5.5 million cows daily, which allows access to real-time, actionable data and insights to help improve or enhance animal management and health outcomes.
With over sixty years of experience and around 1,900 team members worldwide, we have a global network of experts, each with a great depth of experience and unparalleled knowledge, who provide a valuable resource to farmers, companies and countries. Allflex Livestock Intelligence has manufacturing and technology subsidiaries in North America, Europe, Israel, South America, China, Australia and New Zealand. Our products are distributed in over 100 countries.
Territory Covered: Washington, Oregon, Idaho, Utah, Nevada & Colorado.
The Monitoring Success Specialist will be the lead in delivering and developing training for end customers, distributors (train the trainer), and distributor representatives. This position will be responsible and accountable for training end user to successfully enter, interpret and analyze all aspects of sensor technology data including reproduction, health, and milk.
The position will work closely with training coordinator, end customers, technical support, and sales to ensure customer user experience and satisfaction with Allflex Livestock Intelligence sensor technology products. Train and assist local distributors on customized SOP and protocols for users – and the assurance they are carried out on a day-to-day basis.
Develop and deliver training for end customers, dealers, and distributors on software use, reports, protocols and KPIs.
Train end user to successfully enter, interpret and analyze the sensor technology data including reproduction, health, and milk.
Customize user portal and user reports to improve the user experience with software.
Integrate third party management software with company's software.
Recommend changes to customers current process allowing for full implementation of sensor technology.
Audits herds to determine the financial impact, management, and personal benefits to producers who purchase our system.
Consult with owners, managers and users to improve customer experience.
Ensure all questions are expediently addressed, resolved and documented in CRM.
Recommend additions to quick guides and customer communication for improvements.
Ensure Users are Successful
Lead effort to educate dairy management teams, nutritionists, consultants and veterinarians. This includes onsite visits to users and consultant sites.
Conduct on site meetings with Allflex Livestock Intelligence “Key” accounts to ensure Allflex Livestock Intelligence success.
Assist with gathering of testimonials, case studies and video clips.
Actively raise issues and recommend improvements to support services.
Use project management skills and organization to successfully manage multiple projects at once.
Support the sales process where consultation is needed to help sales prospect feel comfortable with software and reports.
Interface with global Dairy Proficiency Group to recommend improvements for Allflex Livestock Intelligence sensor technology.
Assist marketing to write newsletter and Ag media stories related to Allflex Livestock Intelligence technology.
Work with distributors to organize User groups and farm demonstration.
A four-year college degree or two-year dairy specific degree. In lieu of a degree, five years industry experience.
Herd Management software experience (DC305, PC Dart, etc.).
Background as a dairy herdsman, reproduction specialist or nutritionist.
Must possess a valid U.S. motor vehicle driver’s license without restriction.
A minimum of three years working in dairy management, reproduction, dairy software, or as a nutritionist/consultant.
Excellent written, verbal and MS office skills.
Should avoid any conflict of interest situations as it might apply to outside dealings with suppliers, vendors, customers, or prospects.
Willingness to abide by all company policy and approval processes when traveling or purchasing company assets.
Possess strong organization/coordination skills to manage time and interaction with customers, dealers, distributors and internal people.
- Bilingual English and Spanish preferred.
Our Animal Health division is a global leader in veterinary medicine and digital solutions dedicated to the health and well-being of animals and the people who care for them. We are a global team of professionals working together to make a positive difference in animal health and well-being and supporting a safe food supply. Through our commitment to the Science of Healthier Animals®, w e offer one of our industry’s most innovative portfolio of pharmaceuticals, vaccines and digital health management solutions including traceability and monitoring products that serve to prevent, treat, and control diseases across all major farm and companion animal species.
Who we are …
We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for …
In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth .
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Requisition ID: R95763