Bayer Field Service Representative - East Portland Territory in Portland, Oregon
Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life. At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change.
Field Service Representative - East Portland Territory
YOUR TASKS AND RESPONSIBILITIES
The primary responsibilities of this role, Field Service Representative, are to:
As part of our Radiology Equipment Service Business, our Field Service Representatives are uniquely challenged with ever changing daily responsibilities, but enjoy the incredible experience of helping to positively change lives every day. As a Field Service Representative you will
be primarily responsible for installing Bayer medical devices at customer sites and providing standard service coverage, while maintaining a positive customer experience. Our Field Service Representatives are field based, customer facing roles that troubleshoot issues, perform
software updates, calibrate equipment and perform safety testing.
This position will also be responsible for assisting in reaching Regional Service Revenue targets with individual territory work group sales responsibilities. A willingness to acquire and use sales skills is a must, while maintaining business relationships with customers and other
functional colleagues. This role will include extensive travel (50000 to 75000 driving miles per year), with a willingness to be available after hours, or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary. Typical workweek may
approach 50 hrs and on-call duty as needed by Regional Service Manager. Candidate must be able to lift, carry, push and pull up to 35lbs. Bayer Radiology Field Service Representatives receive a competitive compensation package which is inclusive of a base salary, commission
incentive plan targets and overtime earning eligibility. This position qualifies for a company car with personal usage allowed. Along with comprehensive health & welfare benefit options, Field Service Representatives also enjoy the flexibility of managing their own work schedule to
meet the needs of their customers. Relocation support may be offered to qualified candidates who would require relocation to the work area.
Perform preventive maintenance, repair and install at end user customer sites using approved Bayer documentation;
Schedule and organize own work activities and ensure efficient operations;
Organize and re-order inventory valued at $20K to ensure quality work and low incident of defective or incomplete on-site customer visits;
Be responsible for proper return of all defective inventory forreplenishment;
Price service calls, offering discounts or converting to full contracts when needed;
Generate service revenue of up to $500K in given work group (Individual revenue responsibilities may vary);
Prepare and develop sales quotes and follow through to close thesale;
Call end-user customers, purchasing agents and Bayer dealers to finalize and ask for the order;
Interface heavily with Service Admin/ MSRC billing processors to ensure proper and timely invoicing;
Be responsible to assist in collection activities within a given territory;
Generate customer interest and communicate to Service Marketing Representative (in some cases);
Generate and communicate sales leads to respective sales rep fornew product or disposable opportunities;
Maintain company car, oil changes, tire rotation, etc. and tools in good working order valued at $35-$45K;
Ensure all proprietary info is safe guarded from non-Bayer personnel, including Service and Training Manuals, Diagnostic and Calibration software, BIT keys, etc.
WHO YOU ARE
Your success will be driven by your demonstration of our LIFE values. More specifically related to this position, Bayer seeks an incumbent who possesses the following:
Associate’s degree in Electronics, IT Networking, Computer Science or relevant discipline with two years of applicable experience; OR Bachelor’s degree in relevant discipline with zero years experience; OR Equivalent Military Experience/ Training in areas such as Electronics, Aviation, IT, Computer Science or relevant training with two years of applicable experience can be considered in lieu of degree;
Technical trade skills in areas such as, soldering, electrical installation and troubleshooting;
Experience in a customer facing role;
Demonstrated ability to work in a face paced self-directed environment;
Good verbal and written competencies; along with flexibility and good judgment;
Ability to prioritize workload and task to maximize revenue;
Proficient in Microsoft Office product suite and comfortability in using company specific databases and Customer Relation Management (CRM) systems;
Ability to travel within assigned territory and nationally, at times overnight and extended time periods;
Must hold a valid driver's license.
Demonstrated knowledge of Medical Device and Radiology business;
Experience in a Field Service role and/or regulated industry.
Relocation assistance offered on this role.
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and you have the "Passion to Innovate" and the "Power to Change", we encourage you to apply now. To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Location: United States : Oregon : Portland || United States : Oregon : Salem
Reference Code: 146581
+1 888-473-1001, option #5