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UNUM Senior HRIS Analyst- ServiceNow in Portland, Maine

Job Posting End Date: 10/30

Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses – Unum US, Colonial Life, and Starmount Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.

Headquartered in Chattanooga, Tennessee, Unum has significant US operations in Portland, Maine, Worcester, Massachusetts, and Glendale, California with over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.

General Summary:Unum Group seeks a Senior HRIS Analyst for ServiceNow! This role is responsible for leading and driving technology initiatives and projects that span multiple HR disciplines. Responsibilities include: identifying how to leverage HR systems and/or application functionality more effectively on a global basis, proactively recommending and driving process improvements and innovative solutions to add value to the business and defining and configuring systems changes in support of business strategy and process. The ideal candidate will have demonstrated the following: • ServiceNow configuration experience in the areas of workflow, catalogue delivery, knowledge management, etc.• Demonstrated project management skills and the ability to manage multiple assignments simultaneously while meeting deadlines and quality standards. • Strong analytical, organizational and problem solving skills, including data analysis.• Strong organizational, interpersonal, communication and customer service skills with both technical and functional end users.• Demonstrated ability to drive efforts to standardize, optimize and simplify processes and technical solutions. • Demonstrated ability to build relationships, to solve problems, to build partnerships and remove barriers

Principal Duties and Responsibilities

  • Identifying how to leverage HR systems and/or application functionality more effectively on a global basis.

  • Proactively recommending and driving process improvements and innovative solutions to add value to the business.

  • Participating in the identification and implementation of new systems (if appropriate) as well as ongoing assessment, management and administration.

  • Configuring systems changes in support of business strategy and process.

  • Partner with HR Functional areas, HR Business Partners, and cross-functional teams to understand business processes and how information delivery can change, support, or automate those processes.

  • Support projects that require multiple resources, dependencies, and ensuring objectives are delivered on time. Manage projects on small-medium size scale.

  • Responsible for HR system configuration in several HR functional areas including understanding business process/workflow setup and modification, security, etc. as determined by business requirements.

  • Partners with HR Process Owners on ServiceNow (or other technology) capabilities. Researches product roadmap and recommends how Unum can best leverage functionality to support business goals and objectives.

  • Serve as a team member for HRIS system projects and initiatives. Articulate deliverables and contribute to the development of project timelines. Update project plans, define scope and assist in managing resource requirements.

  • Perform thorough problem analysis, including problem re-creation, resulting in resolution.

  • Troubleshoot system and integration issues by identifying root cause and implements/oversees required correction to prevent recurrence.

  • Serve as Liaison between vendors and/or internal customers to identify requirements and make minor system changes to processes.

  • Develop, review and updates system documentation in the event of changes or new implementation.

  • Update system documentation as necessary to include changes to system configuration.

  • Provide support for Tier 3 inquiries/questions from end users through analysis, and if necessary, re-creation of the issue to determine the root cause (i.e. system configuration, data integrity, network, etc.) and provide resolution to the end user/HR organization. Determine necessary changes to prevent recurrences and implement fixes based on the root cause.

Job Specifications

  • Bachelor’s degree (Computer Science, Human Resources or a related field) or equivalent experience.

  • Minimum of 4-7 of HRIS/technical business analysis experience.

  • Demonstrated project management skills for small-medium sized projects and the ability to manage multiple assignments simultaneously while meeting deadlines and quality standards.

  • Strong analytical, organizational and problem solving skills, including systems configuration skills and data analysis.

  • Strong organizational, interpersonal, communication and customer service skills with both technical and functional end users.

  • Demonstrated ability to support and implement efforts to standardize, optimize and simplify processes and technical solutions.

  • Ability to partner with customers on negotiating needs, interpreting requirements and translating results for analysis.

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Unum and its family of businesses offer world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

Company:

Unum

A Fortune 500 company, Unum’s family of 10,000 employees spans three countries and dozens of office locations. Our employees focus each day on delivering financial protection benefits to millions of workers and their families when they need it most.

The Unum enterprise includes Unum in the U.S. and U.K., Colonial Life and Starmount Life Insurance – each a market leader in making disability, life, accident, critical illness, dental and vision insurance accessible in the workplace.

Unum is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process please contact us by submitting a request here.

As we continue to operate our business during the coronavirus pandemic, we have modified the way we recruit, interview, and onboard talent to keep employees and candidates safe and healthy. Click here for more information.

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