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ULINE INC Customer Service Analytics Manager in PLEASANT PRAIRIE, Wisconsin

JOB REQUIREMENTS: Customer Service Analytics Manager Milwaukee Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the heartbeat of our company. We depend on our Call Center employees to serve our customers and fulfill our promise of reliability. Better together than apart. This position is on-site, and we are looking for good people who share our passion. Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screening. Position Responsibilities Manage and consult on the direction and deliverables of Uline's Customer Service Analytics team. Develop a skilled Analytics team able to provide insightful, data-driven, actionable solutions and recommendations for impactful decision-making. Identify and evolve reporting, analytics and processes to positively impact overall service performance. Prioritize and manage workload and projects, ensuring goals and target dates are achieved. Create clear and concise executive summary memos, recommendations, diagrams and presentations. Collaborate with branch leadership and business groups to develop solutions through listening, sharing information and evaluating processes with the goal of providing best-in-class service. Facilitate knowledge sharing and networking among members of the Analytics team and strengthen partnership with the Information Technology team. Minimum Requirements Bachelor's degree. 5+ years experience in business analysis or analytics-related field. 3+ years experience leading and developing top-performing teams. Knowledge in SQL, data design, ETL processes and BI tools. Experience in call center, warehouse or supply chain environment preferred. Benefits Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs. 401(k) with 5% employer match. Paid holidays and generous paid time off. Bonus programs that include annual performance, sales goals and profit sharing. Scholarship program for children of employees. Employee Perks On-site cafe and outdoor patio. First-class fitness center. Beautifully maintained walking trails. Free chair massages. Numerous employee appreciation events throughout the year. Opportunities for community involvement. About Uline Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, our 800+ page catalog of over 38,500 quality products and same-day shipping of our huge in-stock inventory. With over 7,000 employees across 12 locations, it's time you joined Uline. Uline provides the essential supplies needed to keep organizations operational and productive. To protect the health and safety of our employees, we have modified our normal operating policies in response to COVID-19. Each resume submitted gets individually reviewed by our team... For full info follow application link. EEO/AA Employer/Vet/Disabled ***** APPLICATION INSTRUCTIONS: Apply Online: