Dick's Sporting Goods Assistant Store Manager Operations in Plattsburgh, New York
DICK’S Sporting Goods is seeking an Assistant Store Manager to lead store operations.
On our team, everyone plays a critical role providing genuine, helpful and friendly service to help our athletes perform at their best and enjoy their sport. We’re committed to creating an inclusive and diverse workforce, reflecting the communities we serve. This role is an opportunity to make a difference and join the world’s greatest sports team.
As an Assistant Store Manager - Operations, you will be responsible for operational functions in the store, including freight flow, front end, cash office, pricing accuracy, and Omni-channel fulfillment (Ship from Store - SFS & Buy Online/Pick-up In-Store - BOPIS) and achieving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results by supporting the Store Manager. You will directly manage a team of associates assigned to the operational functions of the store and have a dotted-line responsibility for managing associates in other areas of the store when serving as Head Coach (Manager on Duty).
Essential Functions of this position include:
Ensure the operations departments/teams meet all company operational standards
Hold associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
Drive customer experience through front end interactions
Manage associate performance matters, including appraisals, promotion recommendations, and discipline
Execute back office procedures including pre-/post-employment and active employment processes
Review front end candidate applications, interview, hire and on-board/train hourly associates for the Operations teams/departments
Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures; may serve as store "Shrink Coach"
Manager of People Responsibilities:
Select, on-board, empower, and develop a highly effective team of individuals
Define a clear vision and strategy in order to communicate expectations
Demonstrate a flexible leadership style to foster team member engagement including recognition
Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance
Incorporate your customer’s perspective when defining success
/All Teammates are required to adhere to all safety policies and procedures. Additionally, as business needs arise, other tasks may become necessary./
1-3 years Retail Assistant Store Manager, Department Manager (Big Box preferred) or Retail Store Manager experience required
World-class customer service skill and interpersonal/communication skills
Affinity for developing talent
Strong problem-solving ability and analytical skills
Attention to detail
Flexible availability – including nights, weekend, and holidays
Ability to prepare routine administrative paperwork
- Quarterly and Annual Bonus Programs
DICK’S Sporting Goods is an Equal Opportunity Employer Committed to Inclusion and Diversity.
Organization: *Store0159 Plattsburgh NY
Title: Assistant Store Manager Operations
Location: New York-Plattsburgh-Store0159 Plattsburgh NY
Requisition ID: 210002C0