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Capital One Sr. Learning Designer in Plano, Texas

Plano Town Center (31064), United States of America, Plano, Texas

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Learning Designer

Are you interested in working for a dynamic and innovative company that will take your career to the next level? The Financial Services Learning & Development organization is seeking a teammate to serve as a learning & development specialist. The talented individual who joins this team will work closely with business leaders and HR staff to consult, design, develop, deliver, manage and analyze learning experiences for associates. This teammate will be responsible for ensuring a best in class full-service experience, as well as building strong relationships with business partners and team members. Working with this group you will personally see Capital One’s dedication to the associate population and our passion for developing our people.

In this role, you will:

  • Consult with business clients and other learning partners to determine learning needs. This could include interviews with stakeholders, subject matter experts, and learners.

  • Design, develop, maintain, and in some cases, facilitate eLearning, blended, and instructor-led training deliverables. This could include new-hire training, upskilling, cross-training, soft skills/competency training, and leadership training.

  • Partner with other content developers to support material development needs.

  • Collaborate with internal partners across Capital One’s lines of business and within HR to create and implement learning strategies for the extended Enterprise.

  • Use data analysis and storytelling to evaluate and report on the impact of learning solutions on individual and organizational effectiveness.

Our ideal teammate is someone who is strong in the following competencies:

  • Customer Focus: anticipates and works back from customer needs to deliver creative solutions for our clients.

  • Teamwork: builds a strong network across the Enterprise, and works in a highly collaborative environment. Is positive and solution-oriented.

  • Innovation: utilizes innovative practices within learning and development to influence the overall L&D landscape.

  • Results Focus: owns their work, follows through on promised actions without constant supervision, and drives efficiencies.

  • Communication: uses clear written and verbal communication to effectively influence across all levels of the organization.

  • Project Management: Clearly organizes and tracks deliverables to ensure projects are completed on-time. Able to manage several projects simultaneously.

  • Learning Agility: Flexible and adaptive with the ability to work through ambiguity.

  • Data Analysis: Grounded in data and comfortable using data to uncover opportunities, measure impact and drive decision making.

Basic Qualifications:

  • High School Diploma, GED or equivalent certification

  • At least 2 years of experience in learning and development

  • At least 1 years of experience in Instructional Design

  • At least 2 years experience developing using Articulate 360 suite of products or Adobe Captivate

  • At least 1 year of experience of project management

Preferred Qualifications:

  • Bachelor’s Degree in Education, Human Resources, or Instructional Design

  • 1 year of experience in consulting/coaching

  • 2 years of experience in project management

  • Experience working with contact centers

  • Experience managing people

  • Experience designing or facilitating leadership development and/or soft skill courses

  • Advanced Google Suite skills

  • Experience creating virtual learning using Adobe Connect, Zoom, or similar

  • Intermediate experience working with graphics tools including Adobe Photoshop and Adobe Illustrator or similar

  • Intermediate experience with video editing tools (Adobe Premiere, Camtasia, or similar)

  • Experience in learning experience design or Agile learning development

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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