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FedEx Office 1807: Manager Inside Sales (Government Solutions) in Plano, Texas

Company: FedEx Office

Job Title: 1807: Manager Inside Sales (Government Solutions)

Job Requisition Number: RC333070


7900 Legacy Drive

Plano, Texas 75024

Category: Sales/Solutions

Type: Full Time

Work Shift: FXO_Any


The Manager Inside Sales (Government Solutions) is responsible for the successful management of a team of Government Inside Account Representatives (GIARs), through the implementation of sales strategies to attain both revenue and profit. The Sales Manager, Inside Sales mission is to deliver for FedEx Office a high return on investment and to firmly entrench FedEx Office as the document provider of choice in the small to mid-sized business segment by leading and developing the Inside Sales team. Note: Strong leadership skills required. Proven track record of selling complex government sales solutions, Salesforce and Excel experience, Inside/Call Center experience preferred


(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Lead and manage a team by training, developing and coaching team members on a consistent basis

  • Meet and exceed team sales plans and performance metrics

  • Develop and manage new and existing account strategies for all Inside Sales Representatives

  • Drive new account acquisition through outbound calling targeted to small to mid-size businesses

  • Implement the appropriate management tactics for account management in the assigned territories

  • Conduct regular coaching and performance counseling sessions to maintain efficient and productive morale of direct

  • Reinforce sales strategies by providing the Inside Sales Representatives with ongoing training, information sharing and support

  • Ensure the sales team leverages product information and tools to optimize results

  • Utilize FedEx Office’s call cycle and pricing strategy approach to manage all existing accounts

  • Validate customer leads that are generated through various means

  • Ensure accurate customer data is maintained regularly

  • Ensure the sales team is providing accurate, consistent and timely information to internal and external customers

  • Collaborate with Sales and Marketing teams both within the sales organization and across all functions

  • Act in concert with FedEx Office values and holds team members accountable

  • All other duties as needed or required


  • Bachelors’ degree in business or related field or equivalent experience required

  • Master’s degree preferred

  • 5+ years outside sales experience, selling business to business products or services

  • 3+ years of sales management experience

  • Must be able to demonstrate strong negotiation skills

  • Possess solid financial insight that provides an understanding of our business model

  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook


  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities

  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

  • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members

  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

  • Ability, on a consistent basis, to work within the appropriate level of independence

  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

  • Suggests areas for improvement in internal processes along with possible solutions.

  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.

  • Applies Quality concepts presented at training during daily activities.

  • Supports FedEx Office Quality initiatives.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at