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T-Mobile USA, Inc. Mobile Associate Retail Sales in Plainwell, Michigan

"At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.(ApplicantAccommodation@t-mobile.com or call 1-844-873-9500)brbrIn your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc)."brbr Mobile Associate (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.brbResponsibilities/bbrBuilds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:brliHelping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store./liliExploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store./liliSide-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices./liliApproaching service and sales needs with composure, integrity and compassion./librBecomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:brliHow our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network/liliWhy T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further./liliCompletes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources./li liMakes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology. /librEstablishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:brliCollectively own the customer experience and resolve issues, creating a seamless, run-around-free environment./liliSuccessfully identify and handoff small business leads./liliSupport team initiatives and create an inclusive environment/librbQualifications/bbrliPassionate customer advocate with the desire to be yourself when connecting and having fun doing it!/liliCompetitive drive and proven ability to succeed in a fast-paced sales environment./liliWillingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues./ligt

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