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ConnectiveRx Manager, Hub Operations Quality Assurance in Pittsburgh, Pennsylvania

Manager, Hub Operations Quality Assurance

Pittsburgh, PA 15275, USA

Req #2194

Tuesday, September 14, 2021

ConnectiveRx is a leading, technology-enabled healthcare services company. We work strategically with hundreds of biopharmaceutical manufacturers to help commercialize and maximize the benefits of specialty and branded medications. Our mission is to simplify how patients get on and stay on therapy. We fulfill our mission by providing our customers with innovative services such as patient and provider messaging, the design and operation of copay, vouchers and patient affordability programs, and hub services, all of which accelerate speed-to-therapy and help improve outcomes for manufacturers, healthcare providers and patients.ConnectiveRx was formed in 2015 by bringing together the industry-leading business of PSKW, PDR/LDM, Careform (2017) and The Macaluso Group (2018) to advance our technology-driven expertise in providing state-of-the-art commercialization solutions. To learn more about our company, visit ConnectiveRx.com Job Description

Job Summary : The Manager, Hub Quality Assurance reports to the Director, Operations Quality Assurance, and will be responsible for providing effective management, deploying and implementing innovative solutions, fostering a collaborative environment, and providing regular coaching to a team of Quality Assurance Associates. This position manages the implementation of performance standards and best practices, monitors and reports on the quality performance of the unit supported by this team and provides recommendations on quality improvement opportunities. This individual must liaise with cross-functional teams within the organization and the client to ensure that the Operations QA system is functioning effectively. The Operations Quality Assurance Manager must provide insight and report on program performance and assist in training operations supervisors/staff on recommended methodologies to improve quality performance. The leader in this role builds and develops the team responsible for ensuring successful execution of these responsibilities, thereby driving higher quality service levels from the Operations and OQA teams.

Knowledge

Solid understanding of sound data generation and analysis principles; strong knowledge of quality assurance and training methodologies. Knowledge of health care operations management in call center, claim processing, and/or benefits investigation areas.

Skills

This position requires an individual with strong team leadership qualities that supports the Crx mission and values. They must have an employee engagement background as the manager must build and support a culture of empathy and customer centric service required in patient care / health care case management. Must have excellent organizational skills and attention to detail. Requires solid proficiency in data modelling and analysis using various analytic tools. Very strong verbal and written communication skills, as well as excellent collaboration skills to enable relationships across all levels and cross functional departments of the organization.

Education/Degree

Bachelor’s degree in Quality or Healthcare related background. Six Sigma certification preferred.

Experience

At least 1 year in a quality assurance or quality analyst role within an operations environment. Additionally, at least 1 year in a people leadership role, while demonstrating knowledge/skills in managing team productivity and demonstrating leadership capacity with cross-functional teams

Core Competencies

Demonstrated action orientation with strong track record of results.

Equal Opportunity Employer: This employer (hereafter the Company) is an equal opportunity employer and does not discriminate in recruitment, hiring, training, promotion, or other employment policies on the basis of age, race, sex, color, religion, national origin, disability, veteran status, genetic information, or any other basis that is prohibited by federal, state, or local law. No question in this application is intended to secure information to be used for such discrimination. In addition, the Company makes reasonable accommodation to the needs of disabled applicants and employees, so long as this does not create an undue hardship on the Company or threaten the health or safety of others at work. This application will be given every consideration, but its receipt does not imply that the applicant will be employed.

Other details

  • Job Family Manager

  • Pay Type Salary

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  • Pittsburgh, PA 15275, USA
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