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Community Human Services Intake Coordinator in Pittsburgh, Pennsylvania

The Intake Coordinator will work in conjunction with the Director of Customer Service and Intake to ensure efficient assessment and program assignment procedures for CHS programs. The Intake Coordinator is responsible for building rapport with potential customers, performing assessments, and recommending program assignments, including all housing assistance and eviction prevention programs at CHS. This position requires the ability to respectfully obtain the information from participants to develop the appropriate level of care based on eligibility and ensuring appropriate documentation prior to program assignment.

The Intake Coordinator will input data on each client into the electronic records data base to ensure client information can be tracked. The coordinator will act as the initial point of contact for all clients and respond to issues around their assignment into a CHS program until connected with the assigned Community Support Specialist/Service Coordinator.

As part of the Intake team, this position works to ensure that every potential customer leaves our office with more resources than when they arrive. The Intake Coordinator works under the general supervision of the Director of Customer Service and Intake.

Responsibilities and Duties:

  • Build strong rapport with all potential customers.

  • Conduct thorough and timely intake assessments to ensure connections to relevant CHS services.

  • Determine appropriate referrals and program linkages.

  • Have current working knowledge of HUD Chronic Homeless (CH) definition and be able to apply it to the work with CH preference participants.

  • Be knowledgeable of best practice around Diversion and Prevention initiatives and CHS Prevention portfolio of services.

  • Maintain current intake information on all CHS customers and perform data entry of such information into the agency database for reporting purposes.

  • Identify appropriate procedures for various situations and participate in policy and procedure development with the Director.

  • Identify issues and recommend appropriate action to resolve problems.

  • Collaborate with other key community organizations and CHS program staff in related areas.

  • Ensure that the Customer Assistance Administrator and Data Administrator receive all needed information for any database, including HMIS, for each customer.

  • Provide administrative oversight to ensure the intake team, and the files of any participants entering programs, are in compliance with all reporting obligations and program monitoring visits.

  • Diplomatically handle difficult and demanding calls from potential and/or current program participants and use independent, good judgment to determine how calls are to be processed.

  • Attend meetings/trainings to enhance skills and working knowledge to better serve CHS consumers.

Minimum Qualifications:

  • Master Degree or BA/BS degree and any combination of 3 years relevant work and educational experiences.

  • Excellent communication and interpersonal skills.

  • Strong organizational, phone and computer skills, including using computer databases.

  • Strong ability to accurately identify and assess both an individual?s resources and social service needs.

  • Ability to manage multiple components of a project in various stages of completion.

  • Sensitivity toward individuals and families in need of program services.

  • Willingness to work collaboratively with staff and other organizations to achieve goals.

  • Ability to work and travel independently.

Benefits and Perks

  • Excellent Benefits Package:

  • $0 deductible Health Insurance

  • Dental Insurance

  • Vision Insurance

  • 401(k) w/ match

  • Company Paid - Life Insurance, Short Term Disability, and Long Term Disability

  • Generous Paid Time Off - 23 days your first full year in addition to paid holidays.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.