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PNC Digital Product Manager in Pittsburgh, Pennsylvania

Job Profile

Position Overview As a Digital Product Manager on the Digital Wealth and Investing Team, based in Pittsburgh, PA, you will be responsible for the support of various Digital Products which could include investments servicing in modern tech for the online channel, industry research, coordinate roll out activities, assisting with governance processes. You will work as product owner on a development team and will need to collaborate well with teams to drive an improved digital experience for these customers. You will work closely with experience designers, product owners, developers, scrum masters, line of business and other stakeholders, software service managers, and risk governance partners. Openness to learning new ways of working and new skills is a must and a reasonably strong understanding of technology development processes will be extremely beneficial.

For this role, the following background and experience is recommended:

  • A working understanding of the development, build, and deploy processes

  • Working experience in planning and executing projects

  • Basic experience collaborating with many different types of individuals and teams

  • Ability to communicate well with stakeholders

  • Basic experience navigating risk governance processes

  • Initiation of self-directed learning on new subject matter

In this role, you will be responsible for the following:

  • Supporting the planning and execution of Digital Investing tools on PNC.com

  • Being a capable and involved product owner for the development team(s)

  • Coordinating with other product owners to ensure a deliberate approach is being followed for all work occurring within the same codebase

  • Soliciting stakeholder input and communicating progress, challenges, and risks to stakeholders and other partners

Collaborating with technology partners, including software services managers, architects, and developers

  • Operates product management with a crew in an Agile framework

  • Involved in the complete product management cycle (design/development/testing/support)

  • Drives product prioritization and product roadmap

  • Provide product sales/analytics to stakeholders

Job Description

  • Supports the execution of digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices.

  • Completes basic analysis of digital experience, market trends, and third party requirements as necessary, in support of the development of new and existing digital experiences. May help in business case development.

  • Participates in and makes effective recommendations for the development and design of new and existing digital experiences. Supports in the management of the development, production, roll-out or promotion of digital experiences.

  • Executes customer focused quality assessments and improvement processes. As part of the first line of defense, supports risk management, compliance, and audit needs as necessary.

  • Monitors business results of recently introduced or existing digital experiences, coordinates reporting, and effectively recommends modifications to improve results.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies Business Acumen - Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.Competitive Environment - Knowledge of and ability to utilize the processes, tools and techniques for gathering, analyzing, and communicating information about the competitive environment.Data Gathering and Reporting - Knowledge of and ability to utilize tools, techniques and processes for gathering and reporting data in a particular department or division of a company.Design Thinking - Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Innovation - Develops new ideas and initiatives that improve the performance of the organization.Knowledge Of Product Line - Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies.Marketing Strategy and Positioning - Knowledge of and ability to use business models to develop and implement marketing strategies, objectives, and tactics as well as establishing a communications plan.Product Development Life Cycle - Knowledge of and the ability to develop products and bring them into the marketplace.Project Management - Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives.Solutions Development - Knowledge of and the ability to assess customer needs and provide solutions for them. Work Experience Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered. Education Bachelors

Additional Job Description

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC .

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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