Fresenius Medical Care North America Practice Manager - Cardiovascular in Phoenix, Arizona
Job ID 210003FZ
Available Openings 1
Position Specific Information
This role would have oversight of multiple phoenix area cardiovascular clinics and will report to the Regional Director.
Description - External
PURPOSE AND SCOPE:
Position is responsible for the leadership and overall operations for a region of cardiovascular practices. As the leader, has the authority to make daily decisions to ensure patient and staff safety. The Practice Manager, in conjunction with the Medical Director and Regional Director, shall ensure that the Clinics comply with the requirements of any governmental or regulatory body having jurisdiction in the premises. Assists the Medical Staff to ensure that medical practices and procedures meet applicable standards. Ensures provision of quality patient care and maintenance of employee and patient retention. Ensures clinical, operational and business objectives are met. Develops a culture of trust, empowerment and collaboration among all clinic staff.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Practice Manager is responsible for the oversight of all tasks/responsibilities.
Environment of Care & Quality –Facility Administrator is responsible for the administration and implementation of the following tasks in centers where a Director of Nursing is not present.
Manage site employees, environment, clinical processes and procedures, and workflow to deliver high quality of patient care
Ensure compliance of state requirements and licensure updates.
Implement and maintain all aspects of Environment of Care requirements for patient safety and NFPA 101: Life Safety Code
Ensure proper medical records management and HIPPA compliance
Oversees the continuous and data driven Quality Assurance and Performance Improvement Program of the center, including collection and analyzing of data per policy
Through the use of internal tools (SoCA, FA Checklist, etc.) and feedback delivered in external inspections, develop clinic-specific action plans to achieve quality standards.
Responsible for managing general liability and risk exposures to patients and employees by conducting risk assessments according standards, regulations and policies, and then developing and implementing an associated clinic specific management plan.
Ensure adverse events are reported, documented and necessary follow up is provided in compliance with policy and state requirements
Ensure effective communication with patients, clinics, hospitals and physician(s), to address any concerns/ issues
Other duties as assigned
Participate in Governing Body Meetings; Advisory Committee, Executive Leadership, Provider Meetings
Provide support to the Medical Executive Committee as requested by the Medical Director and in accordance with the Medical Staff Bylaws.
Maintain compliance with ambulatory outpatient regulations including CMS conditions for coverage, state regulations, and accrediting agency standards where applicable.
Participate in review business and finances of the site, including financial reports, market trends, and staffing models to ensure efficiencies, manage inventory and expenses, and optimize workflow
Engage w/ sales partner to develop strategies to find new markets and develop new business opportunities
Oversee front desk staff to ensure all processes, procedures, and expectations being adhered to, including but not limited to, appropriate scheduling, patient follow-up, and data integrity
Ensures all staff meet organization's customer service standards
Collaborate with Imaging and other shared services departments within practice to ensure alignment in meeting center-specific and company-wide goals
Collaborate with Sales Partner to identify and visit local clinics as needed to provide information/education on available cardiovascular services.
Create and continually enhance internal physician partnerships to optimize patient care and business outcomes
Act as a liaison between the local hospitals, ASC Centers, and physician practices to meet patient needs.
Facilitate the application process for physician privileges and compliance with Medical Staff By-Laws, including assisting with the credentialing process
Coordinate inventory/supply management and vendor services to ensure cost containment, timely distribution and competitive pricing, as well as maintain the security and integrity of facility
Responsible for efficient utilization of medication, laboratory, inventory, supplies and equipment to achieve supply cost goals as set forth in the annual budget
Support billing, billing issues and collection activities
Ensure facility is adequately staffed to meet patient needs and the safety and quality of the employees and patients.
May assist w/ patient care on an as needed basis and in accordance w/ professional licensure (if applicable)
Other duties as assigned
People Management & Leadership
Lead, coach, and develop employees to optimize performance; partnering with Human Resources on employee matters
Create a highly engaged and motivated culture, resulting in increased retention and employee morale
Identify and address performance gaps as appropriate in accordance with company policy
Drive employee performance review and employee engagement/recognition activities for center
Participate in the recruitment, interview, and decision-making process to hire new highly-skilled staff
Ensure appropriate training and oversight of all staff.
Ensure completion of all employee training, including new hire orientation, compliance training, and mandatory in-service training
Ensure all required and appropriate documentation is completed, including current licensure
Other duties as assigned
Qualifications - External
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Daily work includes desk and personal computer work and interaction with patients, facility staff and physicians. The position may require travel between assigned practices and various locations within the community. Minimal travel to regional, Division and Corporate meetings may be required as well.
The position may provide direct patient care that regularly involves heavy lifting and moving of patients of up to 200 lbs and assisting with ambulation. Coworkers may provide assistance. The position may require frequent prolonged periods of standing and the employee must be able to bend over. There is a two-person assist program and “material assist” devices for the heavier items.
The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
- Responsible for all staff, which may include direct and indirect patient care staff (Staff RNs, LPNs, Radiology Technologist, Surgical Technologist, Front Desk Coordinator, Medical Assistant) however, if incumbent does not possess a RN license, supervision of nursing staff will be provided by a charge nurse/director of nursing.
EDUCATION AND REQUIRED CREDENTIALS:
Bachelor’s Degree; Advanced Degree desirable or an equivalent combination of education and experience.
Must meet all state specific requirements for background and education level.
Successfully complete and maintain BLS Certification
EXPERIENCE AND SKILLS:
6-8 years’ related experience or an equivalent combination of education and experience
Minimum (3) years direct experience or related experience.in healthcare supervisory or administrative role
Experience in cardiology practice
Experience obtaining and maintaining Medicare certification through an accrediting organization is desirable
Experience reading, analyzing, and acting on financial and business reports
Proficiency with the Microsoft office suite (Word, Excel, PowerPoint) - experience with medical database software preferred
Demonstrated leadership/Management skills, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management and decision making
Must be knowledgeable in the operation of all facility equipment and technology, including but not limited to C-arm, patient monitors, defibrillators, medical recording devices and computers, and all emergency equipment
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.