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American Express Analyst-Product Development in Phoenix, Arizona

Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

The Role:

The Enterprise Digital Member Experiences team (EDME) is responsible for the product management and design of American Express’ proprietary digital products – Amex Mobile App, americanexpress.com , Amex Offers, Customer Personalization and Amex communication channels (email, SMS & push notifications). As a team we are focused on driving engagement, satisfaction and revenue through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express’ payment and related services to life through our digital experiences.

We're looking for a talented and passionate Associate Product Manager to join the Membership Web, Digital Banking team. The successful candidate will have experience managing digital initiatives and will collaborate with a team of product managers, engineers, designers, UX researchers, and data analysts to drive our key goals. If you are interested in working on customer experience, product development, and strategy for a market- leading app/website/digital product, we'd love to hear from you.

Responsibilities:

  • Support the Product Manager with development and launch of new features and capabilities for our Digital Banking roadmap

  • Collaborate with Engineering , Design, Research, Compliance, Legal and Fraud teams

  • Work effectively with a team of co-located developers to ensure a consistently smooth process of code deployment to market

  • Be the voice of the customer and the product evangelist to users, executives, and partners

  • Contribute to the Membership Web, Digital Banking product strategy and execution of the roadmap

  • Feed the product backlog, ensuring our Engineering partners have requisites detail to interpret user stories and success criteria

  • Liaise with internal stakeholder teams as required on new capabilities and channel transformation

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.We back our colleagues with the support they need to thrive, professionally and personally.That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs,colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtual.

In order to work in or visit any of our offices in the United States, we require colleagues to be fully vaccinated against COVID-19.

Qualifications

  • Ability to communicate with effectiveness and empathy

  • Enthusiasm and passion for great products and demonstrated customer focus.

  • Ability to take a collaborative approach to operate in a matrixed environment.

  • Can-do attitude with a passion for digital products and technology

  • Analytically savvy – leveraging both quantitative and qualitative insights to drive outcome-driven product decisions

  • Curious about the why and how

  • Sense of urgency and enthusiasm in developing a best in class products

  • Proactive – you find a way to solve problems regardless of how unclear they initially appear

  • 1-2 years of agile product development experience preferred

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Marketing

Primary Location: US-Arizona-Phoenix

Other Locations: US-Arizona-Phoenix, US-New York-New York

Schedule Full-time

Req ID: 22000153

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