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Cigna Senior Business Architect-Data Measurement & Reporting in Philadelphia, Pennsylvania

Job Location: Bloomfield, CT, NYC, NY, Philadelphia, PA, Denver CO, Raleigh, NC, Chattanooga, TN

Role Summary:

The Senior Data Measurement & Reporting Business Architect within Global Data & Analytics’ (GD&A) Measurement & Reporting Business Unit (M&R) is a singular pivotal role centered between the designated Stakeholder / Process Owner (Business) and the diverse M&R Functional Delivery Teams and COEs. The business architect serves as a dynamic communication and engagement catalyst; discovering, understanding and translating the Stakeholder business needs and then equally engaging across the M&R landscape to source, collaborate, solution and deliver across the M&R disciplines such as Data, BI, and Service Delivery & Support.

Through their direct engagement with Stakeholders and M&R Teams, the business architect becomes the primary source to collect, document, rationalize, summarize and communicate the complexities, needs and opportunities within their assigned Stakeholder / Customer portfolios.

The business architect is jointly accountable along with designated Stakeholder(s) and all MR Leads for identifying opportunities within GD&A and our aligned Business partners to address opportunities to reduce Cost-Of- Care, reduce or eliminate redundancy, leverage authoritative data, improve efficiency using automation as needed, and enhance the internal and external customer experience; and will be measured based on improvements to unit cost, reduction in Cost-of-Care user satisfaction and adoption / utilization metrics.

Responsibilities:

  • Responsible for partnering with GD&A /Measurement & Reporting Team Members and IT /Technical partners to rationalize the current environment and evolve to the next generation of scalable processes & solutions which incorporate quality, scalability, use of authoritative data, optimized automation and self-service.

  • As assigned by the M&R Senior Leader; to fully own the Stakeholder engagement, analysis, prioritization, co-documentation and recommendation of selected business opportunities or problem within a defined Stakeholder / Business Unit(s)

  • Research and capture current state ability of a process to deliver value in an optimized and streamlined manner, to identify and rationalize risk mitigation needs, opportunities and potential solutions that will enhance value.

  • Works with the designated M&R Product Owners to ensure that Product Features accurately represent the needs across the Cigna GD&A teams and recognizes opportunities for alignment and synergy.

  • Serves as a resource to the appropriate M&R Product Owners, to provide supporting business and solution context, information and relative priority needed to support Agile delivery.

  • Collaborates with Stakeholder and M&R Teams to craft a vision of an evolved end-state as well as assist with defining, documenting and communicating appropriate plan(s) to move from current state towards the desired end state and achieve the required business value.

  • Identify the relevant business-focused KPI measures to monitor the effectiveness of a process, an improvement, a value stream, or an overall set of Services

  • Through the use of strong Stakeholder / M&R Delivery Team relationships and sustained strategic focus; continually identify additional business opportunities, problems, efficiencies, synergies and unmet VOC needs across the GD&A Business Units (Verticals) which can be solutioned through M&R capabilities.

Qualifications:

  • Bachelor's Degree; Master’s Degree in Business or Analytics preferred (or comparable work experience).

  • 5-7 years of hands-on experience working with business intelligence, process and data requirements analysis, process improvement, process and data analysis, data management and/or software development

  • Transferrable experience in Operations, Service Delivery, Service Level Management

  • Demonstrated ability to successfully analyze, measure and recommend solutions within complex delivery streams across people, process and technology

  • Experience in Healthcare or similar service industry; and a proven track record of delivering in a globally distributed and complex regulated environment.

  • Exceptional interpersonal and communication skills

  • Business and Process Acumen: Appreciation and understanding of how to leverage Data & Analytics capabilities within the Health Care/Insurance services industry in order to make sound business decisions and accelerate business growth and value delivery.

  • Team player with strong interpersonal and engagement skills across a broad set of stakeholder profiles.

  • Detail oriented with creative analytical and problem solving skills.

  • Independent, self-starter, empowered and possessing the drive and ability to learn new concepts quickly.

  • Six Sigma /Lean Six training and experience desired, but not required

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

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