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Bicycle Transit Systems Dispatch Supervisor in Philadelphia, Pennsylvania

Philadelphia, PA, US Salary: $18.50 Hourly Reports to: Dispatch Manager Location : Philadelphia, PA Bicycle Transit Systems (Bike Transit) was established in 2013 and currently operates bikeshare systems in Philadelphia, Los Angeles, Las Vegas, and Oklahoma City. Our mission is to help communities become greener, healthier, and more connected by operating highly-utilized, financially sustainable bike share systems. Bike Transit employees provide safe, seamless, reliable, and memorable customer experiences, and create mutually-rewarding relationships with our riders, suppliers, and clients. We have an incredible internal culture that emphasizes being innovative, inclusive, responsible, and fun, and are looking for a talented Dispatch Supervisor to join our team. The Dispatch Supervisor will supervise and direct the hour-by-hour, day-to-day operations of bike share by executing dispatch responsibilities with maximum efficiency, safety, and effectiveness. This is a leadership position within the bike share operation that is responsible for the support, workflow direction and supervision of field technicians, on street bike checking, and station technician team. Dispatch Supervisors are tasked with making critical decisions that will optimize the functionality of the system in line with overall system goals. This position requires the ability to multi-task, establish priorities, complete assignments thoroughly and accurately, communicate effectively across company divisions and departments, as well as read and comprehend information. Must have a proven track record of effectively leading teams and strong communication skills. A strong knowledge of bike share or other transit agenda operations, features of service, systems, policies and procedures is required. Core Responsibilities: *Direct operations staff by leading the opening/closing the system; ensure proper security of company and City property; complete open and close procedures *Evaluate system needs and available resources such as equipment, staff, traffic and usage patterns to efficiently implement all field staff assignments *Use software tools (Geotab, Waze, Bcycle Admin, Fiix, etc.) to ensure timely and productive workflows; supervise field staff to ensure efficiency and safety are optimized *Hold Field Technicians accountable for high level of performance; provide feedback and contribute on performance reviews *Act as first point of contact for personnel call out's; fill shifts as necessary with other available staff *Ensure integrity of operations, including customer service personnel and activities during unsupervised shifts *Direct teams to safely distribute and collect bicycles, inspect and ensure bike stations are safe, clean and operating properly *Direct Operations staff in the field to take breaks and lunch in coordination with workflow *Support field staff to interact with bike share customers and the public in a friendly and professional manner *Facilitate day-to-day and shift-to-shift communication across and within departments *Develop, revise and follow internal operational standard operating procedures (SOP's); direct field staff and other Operations staff to implement SOP's. *Evaluate problematic conditions that affect service levels and react accordingly to resolve issues *Collaborate with Marketing and Customer Service Representatives to ensure effective customer communication regarding system issues *Develop action plan with Operations team to reduce service failures and correct deficiencies in service level *Execute emergency contingency plans (i.e. system outage, snow emergency, vehicle incident) when necessary; follow all SOP's and Plans accurately *Operate company vehicles, as needed; fill driving shifts when necessary *Other duties as assigned Education and/or Work Experience Requirements: *Empirical, level-headed, analytical, highly organized, calm and calculated problem-so