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Randstad Customer Service Intermediate level in Philadelphia, Pennsylvania

Customer Service Intermediate level

job details:

  • location:Philadelphia, PA

  • salary:$14 - $17 per hour

  • date posted:Thursday, March 26, 2020

  • experience:Experienced

  • job type:Temp to Perm

  • industry:Utilities

  • reference:S_856361

  • questions:elizabeth.lightkep@randstadusa.com215-364-5630

job description

Customer Service Intermediate level

Do you enjoy communicating with people on the phone? Have a cheery disposition?

We are looking for customer service representatives to join the customer care team at a mobile provider call center. If you like the idea of dressing down for work, you will enjoy the casual dress code. If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you!

Responsibilities:

As a Customer Service Representative you will answer incoming calls, emails and messages from customers for researching solutions, taking bill payments, processing orders, reviewing options, and troubleshooting issues. In addition, you will document information into a client system to track customer interactions and solutions. We are a metric driven team and expect our teams to reach daily activity and quality goals. Top

performing individuals and teams are recognized every day for their accomplishments.

Working hours: 10:00 AM - 6:30 PM

Skills:

  • Respond to customer phone and email inquiries in a prompt, courteous and

concise manner.

  • Review customer accounts and identifies options that meet their current

needs.

  • Answer customer questions and assists in problem resolution.

  • Accurately document all customer interactions in clear and thorough detail.

  • Good problem-solving and conflict resolution skills

  • Excellent listening and communication skills

  • Ability to diffuse emotional situations

Education:

High School

Experience:

Experienced

Qualifications:

  • High school diploma, GED, or equivalent

  • 1 year or more of experience in customer service or call center

  • Basic software skills required

  • Ability to prioritize

  • Flexibility and reliability

Click to apply or call 215-364-5630 to express interest and ask questions. We are ready to interview you today!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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