Latitude, Inc. Cisco Practice Manager in Philadelphia, Pennsylvania
Cisco Practice Manager
Responsibilities: · Engineering team management ? operational performance; monitor, manage, and drive overall team utilization and project execution efficiencies. · Thought leadership around product / services portfolio align to divisional and corporate objectives. · Work with scheduling team to ensure proper resource alignment with projects and shadowing / mentoring where applicable · Support the design and proposal development in conjunction with solutions architects and sales team performing SOW reviews of design and effort, confirming estimates and setting pricing · Deliver performance reviews annually, analyze team productivity and develop individuals? objectives that align to divisional and corporate goals · Maintain continual knowledge on latest trends, product releases and vendor offerings · Recruit new hire candidates and work with management on candidate screening and interviews. · Develop relationships / work with sales team with key customers, partners, and vendors to ensure customer satisfaction targets are achieved and maintained. · Participates in strategic planning sessions with vendors and senior management to include internal and external Quarterly Business Reviews (QBR).
Required Skills Basic Knowledge, Skills, and Abilities: · 5+ years of experience with Cisco solutions around Unified Communications, Security, Unified Compute, and Wireless solutions · Management experience preferred · Knowledge/understanding of the Channel Partner/VAR space · Review and manage all operational performance metrics for engineering service delivery of Cisco solutions. · Influences product portfolio development to align with company goals for continued performance and growth by demonstrating innovative thinking. · Work effectively with technical and sales leadership to ensure alignment to company goals and objectives. · Strong critical thinking, good judgment, and logical decision-making skills. · Strong customer service skills and service orientation focus. · Personnel recruitment, selection, training, and development. · Effective people management and instructing skills to include; motivating, developing, directing, and identifying the best people for the job.