Penn Medicine Chief Operating Officer - Family Medicine in Philadelphia, Pennsylvania
Chief Operating Officer - Family Medicine
Job ID :92476
Job Category: Management/Leadership
Specialty Area: Management/Leadership
Primary Shift: Day
Work Schedule: M-F
Penn Medicine Entity: Clinical Practices of the University of Pennsylvania
Location: Philadelphia, PA
Address: 59 N 39th St
Education Required: Per Position Description
Experience Required: Per Position Description
Employment Type: Full-Time Regular
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Position Description :
Reports to: Chair with matrixed reporting relationship to Executive Director of the Clinical Practices of the University of Pennsylvania
The Department of Family Medicine and Community Health and the Clinical Practices of the University of Pennsylvania seek a Chief Operating Officer who will bring a breadth of administrative knowledge and experience to oversee its complex business operations. The scope of leadership includes strategic planning and execution, clinical operations, research administration, and financial performance oversight including revenue cycle management.
The department has a proud and rich mix of academics and service and is deeply engaged in several initiatives across the academic health center, the surrounding community, the medical school and University-wide. Founded in 1996, the department has quickly gained excellence in fellowship, residency, and pre-doctoral training, patient care, research, and community health programs. The department currently has an annual clinical budget of $13 million, $3 million in sponsored programs, 28 faculty members, 27 residents on the Philadelphia campus, and 55 staff members.
The department needs a candidate with strong financial and strategic operational experience to manage change and growth, and respond to strategic and business opportunities effectively, while gaining operational efficiencies. The successful candidate will embrace and advance the department’s vision and mission which is centered around the achievement of health equity and work with other Penn Medicine leaders to advance the ideal of excellence in the academic and clinical programs of our unique academic enterprise. The ideal candidate will have a proven track record of creative and energetic problem solving with demonstrated ability to identify and implement innovative approaches to operational management. S/he must have exceptional integrity, and business intelligence and maturity, and be goal-driven.
The candidate must be able to respond effectively to changing organizational dynamics and strategic goals and effectively take advantage of new strategic opportunities in business, scholarly, community health, and human capital. At the same time, the department needs an executive with a personal style that is unflappable, and an approach that inspires confidence and respect for his/her ability to successfully meet the challenges of the role.
The position requires excellent interpersonal and communication skills and an ability to navigate a complex and dynamic organization. The candidate must be comfortable working with highly successful professionals, and diverse institutional and community stakeholders.
• Department Leadership
Partners with Chair to build and enhance positive relationships with University/Penn Medicine leadership.
Focuses on advancing departmental strategic goals while assuring alignment with broader institutional mission.
Communicates clearly, and commands respect, confidence, and trust
Makes difficult, but sound decisions consistent with organizational policy
Exemplifies in his/her action principles of collegiality and collaboration at all times
Adheres to established departmental and overall Penn Medicine policies and procedures and apply then equitably
Effectively represents department leadership to faculty in regular meetings and daily interactions.
Proactively identifies faculty concerns and issues, and partner with the Chair for appropriate timely resolution
Responsive to requests and tasks are completed within the established timeframe
• Change Management
Works effectively with Penn Medicine faculty and leadership to develop programs, services and initiatives to anticipate future customer needs, build customer loyalty and generate profitable growth
Develops and participates in the analysis and evaluation of strategic business plans, feasibility studies, market assessment, marketing plans, data gathering, and presentation of written reports on prospective new clinical programs and opportunities for enhanced professional and diagnostic revenue
Ensures that major messages are consistent, credible and reflects core values.
Manages routine and crisis communications throughout the department/entity/community as they arise.
Proactively develops and implements change management strategy for major organizational initiatives.
Champions and celebrates successes
Effectively and regularly communicates the importance of:
o Patient experience, quality of care and service
o Sound financial performance
• Employees and Faculty
Regularly meets with all employees to promote communication and build productive relationships
Supports and/or oversees the hiring/recruitment, and onboarding of staff and faculty
Attentive to the needs of both the staff and faculty, and be open to and respectful of all perspectives
Personally spends time with staff and faculty to understand their respective needs and expectations
Develops and executes effective talent management processes
Motivates employees to work to the top of their training/license
Effectively trains and oversees grants and financial management staff
Establishes priorities for improving performance
Completes annual performance appraisals on time
• Quality and Performance Benchmarking
Ensures that access to and quality of care is a priority
Fosters a culture of collaboration, partnership, and excellence (values quality, service, and a team-work)
Collects, interprets, and transparently shares performance data on all relevant metrics in a timely manner
Regularly generates and communicates appropriate quality and performance reports at individual, team and department levels across all mission areas
Supports the creation of clinical effectiveness targets, improvement plans and reporting systems to ensure the delivery of high quality, effective and efficient patient care
Ensures that teams and individuals have the clinical, information and organizational tools to serve our patients and customers effectively and efficiently
• Operational Efficiency
Drives operational integration of programs by ensuring alignment with overall goals.
Establishes processes for operational efficiency and minimize waste and redundancy in all mission areas
Ensures effective utilization of materials, staff and financial resources
Efficiently manages the use of all clinical, research and administrative space
Creates an environment that supports and enables integration of academic programs into patient care
Continually assesses operating procedures and takes action to assure on-going quality improvement
Provides decision support tools and analytic support through use of clinical data
• Diversity and Inclusion
Fosters a culture of diversity, inclusion and fairness
Promotes a culture of transparency related to all productivity and financial metrics for staff and faculty
Supports the unifying goal of achieving equitable health outcomes for all
• Patient Care Processes
Ensures that all patient care related processes deliver high quality and efficient care to patients and their families
Ensures patient and customer satisfaction through comprehensive review of all key measures
Supports Business Development & Affiliation and Marketing in partnering with affiliates to develop mutually beneficial clinical and operational programs.
Ensures all Department facilities and environments of care are clean, safe and patient friendly.
Ensures all outsourced services meet agreed upon service and quality standards for the Penn Medicine brand
• Financial Management
Maintains fiscal accountability
Plans, monitors and manages the operations budget to ensure achievement of operational and financial goals
Oversees physician revenue generation and third party billing compliance, and outside contracts
Oversees charge capture, co-payments, deductibles, authorizations & referral management, including application of standardized financial counseling practices
Oversees physician services cost analysis, focusing on physician clinical capacity and productivity
Facilitates open sharing of physician productivity data
Develops and provides access to statistically valid benchmarking data
Oversees financial modeling of clinical practice performance for cognitive and procedure-based activity
Directs multi-complex organizational and financial problem-solving for physician services productivity, reimbursement, coding compliance documentation and site-specific professional, technical and global fee billing
Performs impact analysis of actual or proposed changes in payment methodologies, i.e., APC, MAPS, RVU updates, fee schedules
• Regulatory Compliance
Ensures all areas of accountability are compliant with all federal, state and local regulatory standards and requirements, including TJC, Department of Health, funding agencies, FDA, HIPAA, HCFA, DPW, department specific NIH guidelines and others.
Manages insurers’ QA Audits and represents Department with any necessary response
Reviews, implements and ensures compliance of regulatory and legislative changes for all third parties
• Customer Relations
Personally spends time with patients, independent physicians, referring MDs and volunteers to understand their respective needs and expectations, and to build relationships.
• Affiliated Facilities
Partners with affiliated facilities in access and program development, and network development.
• Professional Associations & Benchmarking
Engage with primary care and family medicine-specific groups to foster relationships and identify benchmarks
Interfaces with industry associations as a representative of the organization to identify benchmarks
• Community Relations
Build productive business partnerships with the Children’s Hospital of Philadelphia, Community Health Centers, Independent practices and other community partners to advance patient care, research and educational programs
Facilitates and, where appropriate, helps to lead the development of new community based programs, services, research, and educational activities
Participate in community activities as appropriate.
Minimum Requirements :
Minimum Degree Requirements and Experience Required
Advanced degree required, MBA and/or other related degree preferred
At least 7-10 years of progressively responsible administrative leadership experience in academic medicine or comparable environment
Excellent written and oral communication skills and the ability to communicate effectively with all levels of staff, and external constituencies
A keen understanding of and experience with integrated academic health care systems and an appreciation for the distinct provider components
Well-honed political/diplomacy skills; proven ability to navigate highly complex organizations
A proven strategist with the ability to translate high-level, visionary thinking into executable goals
Strong record of integrating and unifying diverse perspectives around creative solutions to challenges
Ability to master complex issues swiftly and explain solutions articulately for decision makers and staff
Knowledge of health care reimbursement, and medical school funding strongly preferred
Knowledge of grants administration and fund accounting, including direct and indirect cost allocation, preferred;
A deep commitment to diversity, and record of building diverse, inclusive organizations
Ability to motivate, inspire trust, and organize people in a team
Additional Information :
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Penn Medicine http://www.pennmedicine.org/careers/
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.