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IBM Customer Service Representative (Thai Speaking) in PETALING JAYA, Malaysia

Introduction

Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!

Your Role and Responsibilities

Introduction :

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities :

[Daily Operations]

  • Handle in bound and out bound calls & manage email queries

  • Analyse request and ability to make judgement based on checklist/rules/policy

  • Validation and audit of abnormal claims based on policy

  • Route request to appropriate departments based on policy and approval requirement

  • Warranty Bills Verification

  • Check and Validate warranty claims

  • Request approval, and/or escalate to level 2 teams when required

Monitor and improve aging items by the following:

  • Identify common errors and issues to management team

  • Resolve concerns and close pending claims by coordinating and chasing concerned parties

  • Improve overall hold claims

  • Warranty closing

  • Pre-closing of warranty activity

  • Warranty claims invoice management when/where required

[VOCs for Warranty Claims]

  • Address and ensure complete resolution on concerns and issues

  • Ensure resolution is in compliant with processes and closed on time

[Others]

  • Miscellaneous requests concerning Warranty Claims.

[Languages]

  • Fluent English and Thai Speaking. Local candidates who can speak Thai are encouraged to apply.

Required Technical and Professional Expertise

  • Fresh graduates to 3 years of relevant work experience in a Customer Service BPO or any other industry in warranty bills verification and warranty claims

  • Ability to communicate with accuracy and clarity both verbally and written in English and Thai. Local candidates who can speak Thai are encouraged to apply.

Preferred Technical and Professional Expertise

  • Exposure to warranty bills and warranty claims

  • Experienced in Procure to Pay procedures and delivery

About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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