Navient Collector – Seeking Experienced Collectors-3/22 Start in Perry, New York
Pioneer Credit Recovery Inc
As a Collections Specialist with Pioneer, you may support one of several collections contracts and will be eligible to earn at least $15.50/ hr in total cash compensation, PLUS incentive bonuses! This position will be based in the Perry office once it is safe for employees to return to the facility.
PCR Collections Specialist ENJOY:
Paid Time Off - Up to 3 weeks in your first year, and up to 4 weeks in year 2!
Business Casual Dress code
8 Paid Holidays
Tuition Reimbursement up to $5,250 a year!
Monthly contests with cash and prizes awarded
Additional Benefits include:
Performance Based Scheduling - Make your own hours!
401k with company match
Health, Dental, Vision Coverage
View our benefits www.mynavientwellbeing.com
With PCR our Collections Specialist will:
Communicate with defaulted student loan borrowers by telephone (inbound and outbound) to ensure full repayment or arrange acceptable payment arrangements and providing excellent customer service.
Assist borrowers with resolving student loan debt through loan consolidation, loan rehabilitation, or cash collection when appropriate.
Problem solve and perform due diligence functions to ensure compliance with all Federal Regulations while always adhering to the Fair Debt Collection Practices Act as well as all bankruptcy and collection laws, both state and federal
Training - 2-3 Weeks Mon-Fri 8am-5pm.
Working Hours: Mon-Fri: 3 days 8am-5pm, 2 evenings, one 10 am - 7pm and one 12pm - 9pm.
High School Diploma or equivalent required
PC experience in a windows environment required
Basic keyboarding skills required
Must be able to obtain required License for collecting
Must be in good standing with performance, attendance and compliance at the time of application and at the time clearance is approved.
This position will support a federal government contract. Applicants must be able to obtain Public Trust security clearance as required of federal government contractors to include a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. For this level of clearance, applicants must possess U.S. citizenship.
Must appropriately maintain student loan debt, as well as any other student loan which you may be a cosigner. Full-time, regular employees must take appropriate steps to prevent delinquency and default and ensure their loan remains in a current status.
Prefer previous Customer Service or Sales experience
Bilingual (Spanish/English) skills are helpful but not required.
Ability to learn company collections computer system and phone system
Negotiation, counseling and problem solving skills
Strong listening skills, ability to follow written and/or verbal instructions
Effective written and verbal communication skills
Persistent, ability to overcome objections, ability to remove barriers
Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals
All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Navient is a drug free workplace.
Navient (Nasdaq: NAVI) is a leading provider of asset management and business processing solutions for education, healthcare, and government clients at the federal, state, and local levels.
We help our clients and millions of Americans achieve financial success through our services and support.
Headquartered in Wilmington, Delaware, Navient also employs team members in Indiana, western New York, northeastern Pennsylvania, Tennessee, Texas, Virginia, Wisconsin, and other locations.
To view the Navient Benefit Brochure click here (https://tbcdn.talentbrew.com/company/3354/FULL_v2_0/docs/navient-recruitment-brochure-2020.pdf)
EOE is The Law - click here for more information
Equal Opportunity Employer Race/Ethnicity/Sex/Disability/Protected Veterans/Sexual Orientation/Gender Identity
Navient participates in E-Verify. To View the E-Verify notice, click here (https://www.candidatecare.com/srccsa/everifyposter.dbprop?x=y&oemID=RTI_14&_ext=pdf) .
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please call us at the number below.
Navient (855) 281-1828