VIRTUA HEALTH,INC. Clinical Triage Specialist - MA or PCT experience required - FULL TIME in Pennsauken, New Jersey
HELPING YOU BE WELL, GET WELL AND STAY WELL
As one of New Jersey's largest non-profit health systems, Virtua provides comprehensive health care services to achieve its mission to help people be well, get well and stay well.
Virtua provides services through Virtua Medical Group with 302 physicians and other clinicians, and at its urgent care centers, hospitals, ambulatory surgery centers, health and wellness centers, fitness centers, home health services, long-term care, rehabilitation centers and paramedic program.
A leader in maternal and child health services, Virtua delivers nearly 8,000 babies a year. It provides health services to 1,500 businesses, and participates in Virtua Physician Partners, a clinically integrated network of 1,400 physicians and other clinicians.
Virtua is affiliated with Penn Medicine for cancer and neuroscience and the Children's Hospital of Philadelphia (CHOP) for pediatrics.
Virtua employs more than 9,000 and has been honored as the #1 Best Place to Work in the Delaware Valley every year since 2007. It is the recipient of a 4-star rating from the Centers for Medicare and Medicaid Services (CMS) for quality of care, and its hospitals earned straight A's in patient safety by The Leapfrog Group and the 2016 Patient Safety Award from Healthgrades.
U.S. News and World Report ranked Virtua's Mount Holly and Voorhees hospitals as High Performing Hospitals and Voorhees as a Best Regional Hospital. Virtua is also the recipient of the Consumer Choice Award from the National Research Corporation.
Time Type:Full time
Work Shift:1st Shift (United States of America)
Total Weekly Hours:40
Location:Pennsauken - 6991 North Park Dr.
The Clinical Triage Specialist role is designed to function in a centralized, remote telephonic model that supports the Virtua Medical Group practices and Triage Nurses by performing initial assessment and advisement for patients seeking care.
Goals include having the right patient receive the right care in the right venue at the right time and optimizing the use of Same Day Appointment slots.
Additionally, the role will reduce interruptions to the medical staff providing care at the practices.
Field incoming calls and performing detailed assessments by phone. Assist the patient in securing appointment(s) as appropriate. Act as a support resource related to handling urgent/emergent patient care questions and utilizing the Triage Nurse.
Document the interaction and outcome of the call in the appropriate platforms.
Communicate with the patient's Primary Care Practice and/or Specialty about the interaction and outcome.
Navigate patients through the continuum of care. Serve as a concierge service to improve better customer outcomes for optimal transition of care. Also, increase Virtua's business and patient satisfaction by using excellent customer service skills to navigate patients within Virtua and provide assistance according to the caller's needs.
Position Qualifications Required:
Medical Assistant or Patient Care Technician with at least three years of patient and clinical experience.
HS diploma or equivalent.
Training / Certification / Licensure:
Current certification/registration as a Medical Assistant or Patient Care Technician.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.