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Gold Care Homes Assistant Manager - Burrows SE20 8SW in Penge, United Kingdom

A great opportunity has arisen in our warm and caring residential home for a Assistant Manager.

The post holder will be required to provide and maintain all aspects of care and support to residents within the home, and to ensure that individual programmes of care are planned, executed and monitored so that a high quality of service is maintained at a consistently high level.

To regularly take charge of shifts acting in the absence of the Home Manager or Deputy Manager as the person in charge and to be responsible for the supervision and management of the staff team

Task Responsibilities:

ยง To maximise the independence of people living in the home, taking note of choice, dignity and motivation.

  • To ensure people living in the home receive the help they need for all aspects of their personal care, and that a homely and stimulating environment is provided for them to enjoy.

  • To monitor care needs of all residents, make thorough assessments of individual needs and compile individual programmes of care and ensure their implementation.

  • To communicate with the GP and other health and social care staff, when necessary , to maintain the health and well-being of residents.

  • To communicate with relatives and carers and the wider community, as appropriate, to ensure residents' needs are met and good relationships are maintained.

  • To carry out and supervise others in care procedures, ensuring good practice at all times.

  • To maintain control in the storage, administration and recording of medicines.


  • To ensure, in the absence of the Manager/Deputy Manager, the home is adequately staffed within agreed budget limits.

  • To provide effective management and supervision/appraisal of staff team to ensure good practice and smooth running of the home.

  • To assist with recruitment, staff induction and probationary reviews.

  • To teach relevant staff the skills needed to improve and maintain the level of care and assist in ensuring all staff are aware of relevant policies

  • To attend review meetings, courses and training centres when required and to contribute to the assessment of the strengths and training needs of staff members.

  • To ensure all relevant information is communicated in a timely and appropriate way, verbally or in report form to facilitate good practice and in accordance with the confidentiality policy.


  • To deal with the management and administration of the scheme in accordance with the policies and procedures of Gold Care Homes.

  • To udertake audits

  • To ensure all proper records are maintained in accordance with GCH policies and procedures.

  • To administer petty cash and residents' monies according to policy.

  • To ensure that all residents or their relatives/advocates and staff are aware of and understand the complaints procedure and ensure that it is rigorously followed.


  • To be responsible for the health, safety and wellbeing of all the residents in the home whilst on duty.

  • To ensure that health and safety issues are addressed promptly and that hazards are reported and made safe without delay.

  • To maintain safe working practices and ensure that all staff are kept informed as to current good and safe practice.


  • Demonstrable experience in a care home or similar environment, ideally in a senior position.

  • Must be able to demonstrate successful experience of providing exceptional care.

  • Experience in using patient care monitoring and tracking computer packages.

  • Experience in managing complex relationships, sometimes simultaneously.

  • An understanding of the regulations and requirements needed to maintain an excellent care home.

  • NVQ Level 4 (desirable)


  • Competitive rates of pay depending on experience

  • Fast track training to become a member of Senior Management

  • Perkbox