Vermeer Corporation Engine Field Service Manager in Pella, Iowa
You’re not likely to find another company like Vermeer. Our people are from all walks of life in locations around the world, rolling up our sleeves and getting tough work done every day. Together. We’re a family-owned and operated company with an unmatched culture, one that is built on the belief that every Vermeer team member has real, personal impact – on our people, our customers and our world. Whoever you are and where you are in your career, Vermeer helps you be Equipped to Do More®.
The Engine Field Service Manager provides a deep professional level of service support to Vermeer dealers/customers through technical engine expertise, customer service, and communication skills. This position serves as a key partner to internal service specialist and dealers/customers to ultimately serve them better and maximize our customer’s experience. This role is responsible for representing dealers/customers to internal stakeholders, and appropriately representing Vermeer in crucial conversations with dealers, customers and engine suppliers.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Exhibit the Vermeer characteristics of caring culture, demonstrating agility, customer focused and stewardship while modeling the associated behaviors.
Manage field engine opportunities by communicating with the respective engine vendor on a regular basis to maintain supplier relationships.
Collaborate with dealers and service specialists to understand opportunities and coordinate with engineering and respective engine vendors to confirm the enhancements are communicated and developed.
4. Monitor field engine performance resolutions and provide ideas to improve where applicable.
5. Understand and communicate to distribution the use of engine data around machine troubleshooting and performance and be able to tie this back into the dealership business and service performance.
Education and/or Experience
- Bachelor’s Degree in Business Management, engineering, or related field with a minimum of 7 years’ experience in technical customer support and/or equivalent combination of education and experience, required.
Other Skills and Abilities
Knowledge of Vermeer equipment, software, and parts, and in areas of service, warranty, engineering, and quality.
Knowledge and understanding of diesel and gas engine principles.
Demonstration of good project management skills including good verbal and written communication skills.
Ability to understand customer needs and expectations; ability to implement processes and procedures to meet those needs and willingness to go the “extra mile”.
Ability to confidently make tough decisions and offer solutions in the field in order take care of the customer.
Ability to prepare thorough, accurate, professional and error-free documents for management decision-making purposes.
Ability to be flexible, work under pressure, and manage confrontation in high pressure situations; ability to change priorities to meet customer demand; ability to break down complex situations into smaller, manageable, actionable pieces.
Demonstrated credibility and leadership in providing excellent customer support.
Ability to work independently without supervision and without other assistance in the field.
Ability to effectively manage travel time spent at dealerships, and customer visits.
Ability to provide informative and professional assistance when working with the public/customers and coworkers.
Ability to develop positive interpersonal relationships, which encourage openness with customers and peers.
Up to 20% domestic and/or international travel by car or plane may be required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status. Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Team Member Solutions in human resources at (641) 621-8767 or at email@example.com.
Our reach is global, our impact is personal. By joining Vermeer, you won’t just be making the right step for your career. You’ll be making a real, personal impact on our people, our customers and our world.
Impact Our People: You’ll find teams of hardworking people who take pride in their work, pride in each other and pride in the principles that guide them. Our team members are diverse, talented and driven to continuously learn, improve and innovate, both for our company and for their careers.
Impact Our Customers: Whether our customers are operating small stump cutters in their backyard or giant surface mining equipment in Australia, they make progress happen. Our team members are constantly turning up new possibilities and collaboratively innovating to keep our customers and the people they serve on the leading-edge of progress around the world.
Impact Our World: At Vermeer, we believe in giving back and helping people and communities. We’ve held that belief from our founding in 1948. Our reach extends from offering impressive benefits that help our team members and their families live well, to supporting our local communities through volunteer and community investment programs. Our impact is also experienced by the way our customers use Vermeer products to make a difference. Vermeer equipment is used all around the world to keep people connected to life necessities, such as water and electricity, harvest the feed that nourishes a vibrant food supply and effectively manage precious natural resources that improve our quality of life.