Massage Envy Sales & Customer Service Associate in Park Ridge, Illinois
Do you enjoy a positive work environment? Are you interested in interacting and creating experiences for your customers? How about opportunities to increase your commission based on performance? If that sounds interesting then you will love working for Massage Envy - Park Ridge as a Sales Associate. As a front desk sales associate you are the heart and soul of our spa, coordinating everything and everyone from massage therapists to our members and guests.
Our successful associates maintain a minimum sales goal using an established sales process, and the best part is we provide excellent training.
Other responsibilities include: proficiently selling our wellness program, as well as up-selling additional products and retail, promptly and professionally answering the phone, efficiently/accurately booking appointments to maximize our schedule, communicating customer needs to our massage therapists, greeting incoming members/guests and efficiently checking them in and out, and helping us maintain a clean, calm, professional, and soothing spa environment.
As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:
SELLING the Wellness Program- This is a SALES Position, with reception duties NOT A RECEPTIONIST POSITION.
Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
Driving member retention through outreach via phone and email to current members.
Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.
We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:
Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
Great teammates who can work well with others in a fun and fast-paced environment.
Supporters of total body care with a general knowledge of massage and skin care services.
We Believe Our Differences Make Us Better
We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.
*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.
Job ID: 2021-108740
External Company URL: www.massageenvy.com
Street: 110 S. Northwest Highway
Street 2: Unit 3