Baystate Health Practice Associate in Palmer, Massachusetts
Job ID R2422Full / Part Time:Part time Location:Palmer,Massachusetts Regular/Temporary:Regular As the Practice Associate in the Rehab Department at Baystate Wing Hospital, your essential functions include; performs reception and clerical duties for outpatient office. JOB RESPONSIBILITIES Greets, addresses and assists patients in a friendly and helpful manner. Provides appropriate assistance and directs patients to the appropriate waiting area or treatment area. Interacts professionally with co-workers and other healthcare providers. Registers clients and obtains current information necessary for the maintenance of accurate records including demographic and payor status. Inputs accurate and current data into the computer for registration and billing purposes. Answers the telephone and intercom in a timely and polite manner (within 3-5 rings). This includes making appointments and taking messages for the staff. Communicates ideas for improvement to the manager. Treats patients and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic and religious/spiritual needs of patients and their families. Initiates computer imprinted encounter forms for specific tests or visits. Organizes and manages activities to show consideration of the unit as a whole. Reflects knowledge and judgment in decisions and actions within the job description of the receptionist. Performs other clerical duties which include compiling statistical data and filing. Maintains office supplies. Collects fees for visits and maintains cash journals for billing and reimbursement purposes according to hospital policy. Maintains established hospital and departmental policies and procedures regarding objectives, performance improvement, safety, environmental equipment and supplies. Assists in care and maintenance of departmental equipment and supplies. Attends in-service and other required meetings. Performs other duties as directed by the Department Manager. Accepts additional assignments willingly. WHAT YOU WILL NEED High school diploma or equivalent Previous clerical experience in medical office setting preferred Demonstrates knowledge of computer system and medical terminology Professional telephone mannerisms Proficient computer skills Good organizational and public relations skills Able to read and communicate effectively in English Other languages preferred OTHER INFORMATION Position located in Rehab Services at Baystate Wing Hospital, Palmer MA Part-time, 20 Hours/Week, evening hours between 2:30 pm to 6:30 pm Please submit resume with online application EDUCATION GED or HiSET (Required) Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.