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CareFirst Systems Engineer in Owings Mills, Maryland

Resp & Qualifications

PURPOSE:

Defines, designs, and develops Voice system requirements. Coordinates design of subsystems and integration of total system. Analyzes and resolves program support deficiencies. Conducts independent technical investigations in systems design. Performs engineering studies and analyzes system problems in support of developing system implementation solutions.

ESSENTIAL FUNCTIONS:

  • Installs, tunes, upgrades, troubleshoots, and maintains all telephony systems relevant to the supported applications including all necessary tasks to perform operating system administration, user account management, disaster recovery strategy and networking configuration.

  • Automates the installation and configuration of applications in development and productions environments.

  • Develop and implement techniques to prevent system problems, troubleshoots incidents to recover services and supports root cause analysis.

  • Improves engineering job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

  • Evaluates new systems by performing in-depth tests, including end-user reviews. Researches software and related products to support recommendations and purchasing. Determines systems integration issues by evaluating components; developing and completing performance tests; analyzing test data; studying project requirements; analyzing user and potential user input; evaluating similar and related products and systems. Develop system automation and system integration of business processes.

SUPERVISORY RESPONSIBILITY:

Individual Contributor - Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.

QUALIFICATIONS:

Education Level: Bachelor's Degree Information Technology or Computer Science OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 3 years software, hardware and/or systems engineering.

Knowledge, Skills and Abilities (KSAs)

  • Knowledge of system engineering tools.

  • Knowledge of programming languages and web based technologies.

  • Proficient in Microsoft Office applications.

  • Ability to collaborate to solve technical problems across teams.

  • Excellent communication skills both written and verbal.

  • Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Licenses/Certifications:

ITIL Foundations v3 within 180 Days.

Department

Department: Voice Operations - MD

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Closing Date

Please apply before: 2/7/22

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

REQNUMBER: 15977

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