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CVS Health Patient Care Specialist I in Orlando, Florida

Job Description

As a Patient Care Specialist, you will schedule patient’s deliveries and address all patient needs in one phone call resolution. Also you will assist patients on Specialty prescription medications understand their benefits and financial responsibilities through superior customer service, while guaranteeing compliance with regulatory requirements. Furthermore, you will handle all Customer Service interactions which includes arranging funding programs and educating patients on financial assistance programs while ensuring our patients' satisfaction. Some other critical components of this role include delivering the highest quality of care, serve as the subject matter guide as needed and ensure individualized goals are met and process patient requests and prescription orders in an accurate and efficient manner. Also you will display professional behavior, which aligns with company’s code of conduct and ethics and is in compliance with federal, state, and local regulatory requirements and established departmental policies and procedures.

Advanced Care Scripts (ACS), a CVS Health Company, manages and dispenses specialty medications and products nationwide. Our comprehensive patient care model provides compliance and adherence support and cost-effective solutions for all classes of specialty medications.

Required Qualifications

  • Six months or more of experience in customer service, customer care or related field

  • Six or more months working in either Microsoft Excel, Outlook, or Word

Preferred Qualifications

  • Previous Insurance experience and call center experience

  • Knowledge working with CPR+ application


-High School Diploma or equivalent is required

Business Overview

It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at and EEO IS THE LAW SUPPLEMENT at . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team at . Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.