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NW Natural Oregon (US-OR) in Oregon

Technical Coordinator 2

Union Position; Up to 2 positions

Project Coordination; Portland , Oregon (US-OR)

Regular FT

Posting # 3588


This position is a combination of requisition 3588 and requisition 3544, hiring up to 2 positions.

The Role:

Performs a variety of specialized technical administrative activities using established practices with minimal supervisory direction.

Day to Day:

  • Coordinates, tracks, and/or monitors a variety of departmental activities of a technical and specialized nature.

  • Completes and processes more complex and detailed documentation.

  • Communicates with internal and external customers to answer questions, provide information, understand needs, clarify process, obtain information, and discuss problems and possible solutions.

  • Research and maintain records, databases, and technical information.

  • Prepares reports, ensures accuracy and compliance.

  • Maintains knowledge of the operation and maintenance of departmental processes and systems.

  • Coordinates system activities. Identifies problems and assists with possible solutions.

  • Performs other tasks as required, including those in the General Task Bar referenced in the CBA, with training as needed.

  • Acts and communicates in a professional, respectful, and cooperative manner in connection with all activities associated with NW Natural.

  • Follows supervisory instructions and is flexible and adaptable to changing conditions and expectations.

  • Maintains punctual, regular, and reliable attendance.

  • Demonstrates the Company’s core values and complies with all Company policies and procedures.

  • Prepares and tracks work packets for service/main installations, repairs, replacements, or abandonment. Monitors work packets through permitting process. Researches records, generates work orders, and validates information.

  • Effectively obtain necessary permits for construction work. Provides information to other utilities and permitting agencies. Addresses customer/contractor and jurisdictional complaints.

  • Originates and coordinates the pre-planning of work orders and processes. Compiles, verifies, and enters data into system.

  • Provides customers, contractors, counties, cities, and other utilities with detailed and accurate information. Identifies and assists in resolving problems, addresses complaints, and collects payments when necessary.

  • Completes routine auditing of work.

  • Creates routine reports and queries.

  • Completes special projects.

Come on your first day with:

  • Advanced math and reading skills.

  • Knowledge and understanding of piping systems and system replacements is preferred.

  • Ability to access, input, and retrieve information from a computer.

  • Typing at 35 wpm.

  • Data entry skills of 6,000 kph with 90% accuracy.

  • Knowledge of the Company’s organization, inter-relationships, policies, procedures, processes, and department/work specific requirements is preferred.

  • Ability to communicate effectively with employees and customers to answer questions or resolve issues with tact and diplomacy.

  • Ability to multitask, detail oriented and accurate, and ability to prioritize.

  • Ability to deal with sensitive information in a confidential manner.

  • Ability to concentrate on tasks, apply procedures in sequence, make decisions with limited information, and work in a structured team environment.

  • Ability to establish priorities, balance multiple assignments, work with strict deadlines and adapt to changing priorities.

  • Solid communication and problem-solving skills.

  • Sustained sitting for 6-8 hours per day, hand/finger dexterity and grasping ability.

  • Practical knowledge of engineering records, policies, procedures, and standards.

  • Practical knowledge of accounting terminology for cost recovery is preferred.

  • Ability to understand, read and apply information from maps, assessor and survey maps, drafting specifications, and engineering drawings/sketches.

  • Must be able to review preliminary project plans and understand elements necessary for implementation.

  • Knowledge of engineering, marketing, construction and gas terminology is preferred.

  • Knowledge of customer service operations; ability to effectively handle complaints and emergency situations.

  • Coordinate and perform detailed processes requiring specialized knowledge.

  • Ability to effectively document and maintain technical information.

  • Intermediate skill in mapping systems, word processing, spreadsheet and adobe software or equivalent.

  • Effectively work with government agencies to acquire permits and information.

  • Subject to random drug testing.

What we offer

Work Life Balance -

  • 11 paid holiday which includes 3 floating holidays.

  • 3 weeks paid parental leave

  • Green Team / Diversity, Equity & Inclusion Council / Safety Team / Women’s Network

  • Numerous volunteer and community engagement opportunities

  • Start with 16 Vacation Sick Time Days

Financial -

  • Generous 401K company contribution and match.

  • 15% Discount on ESPP

  • Wellness incentive program

Discounts -

  • 20% off natural gas service

  • Up to 30% discount at NW Natural Appliance Center

  • TRI Met Pass for all HQ employees

  • Generous discounts with Verizon & AT&T Wireless

Hourly Rate: $30.27

Application Process: To be considered for this position, submit a complete electronic application

Deadline: 10/26/21

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, sexual orientation, gender identity, veteran status, disability or any federal, state or locally protected class.

We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. Pre-employment drug tests are part of the hiring process and apply to all positions.

NW Natural does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural valid written Statement of Work in place for this position from NW Natural HR/Employment will be deemed the sole property of NW Natural. No fee will be paid in the event the candidate is hired by NW Natural as a result of the referral or through other means.