Fiserv Sr. Client Service Analyst in Omaha, Nebraska
What does a great Sr. Client Service Analyst do?
The Sr. Client Service Analyst role is a great opportunity to grow your career at a premier financial technology firm. As a Sr. CSA you will be the primary liaison between Fiserv and our clients as they submit tickets regarding programs or the Fiserv system. You will work directly with some of the largest financial institutions in the world. In this vital role, you will have a direct impact on client experience, ensuring the highest level of service and quality is constantly delivered to our customers.
In this role you can expect to:
Work closely with clients and internal partners to troubleshoot, research and resolve client impacting issues
Take a “Client First” approach by providing consultative servicing to meet client and company objectives
Cultivate positive relationships with clients and internal partners
Ensure timely delivery of issue resolution with the ability to communicate to technical and non-technical audiences
Develop product knowledge and provide service support to clients and internal partners
Maintain client satisfaction under stressful conditions
Primarily work typical business hours with the flexibility to work some off-hours including on-call responsibilities
Have a willingness to succeed in primary role while openly accepting additional duties as assigned
Basic qualifications for consideration:
• A Bachelor’s Degree or equivalent experience
• 2 or more years advanced client support experience, a plus
• Strong verbal and written communication skills
• Strong customer service orientation
• Strong analytical, organizational, and multitasking skills
You Are (Core Competencies):
• Determined to solve complex problems
• A self-starter
• Focused on the client experience
• A team player that works well with others and independently
• Business Acumen
• Not afraid to voice your opinion, but also willing to listen to what others have to say
• Quick to learn and pick up on new concepts
• Continuously seeking opportunities to improve process
• Capable of seeing the big picture and think outside of the box
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options. We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.