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Job Information

Woodhouse Auto Family Service Advisor (Omaha) in Omaha, Nebraska

Who we want

  • A passionate people-person, with a sense of customer urgency, that makes every customer feel comfortable and welcome at Woodhouse

  • A confident professional who actively forms and values relationships with customers and their team

  • An expert of strong ethics who keeps their promises

  • An employee who can effectively balance multiple customer needs and tasks at once

  • A natural student, willing to learn the “Woodhouse Way”

What you will do

  • Greet and assist every customer in a timely, friendly manner, while also completing a full-circle-walk-around vehicle inspection and obtain vehicle information

  • Write up customers' vehicle problems accurately and clearly on repair order

  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications

  • Provide cost estimates for labor and parts, establish “promised times”, and obtain customers signatures on the repair order

  • Schedule service appointments with customers, as well as contacting them during the appointment with any changes in the estimate, promised time, or with additional repairs needed

  • Review repair orders to ensure completion and close them as needed

  • Ensure vehicles are parked in assigned areas

  • Explain completed work and all charges to customers

What you need

  • A team spirit

  • Valid driver's license

  • Clean driving record

Job Knowledge/Skills Required

  • Ability to adapt to changing situations

  • High attention to detail and organization

  • Strong verbal and written communication skills

  • Customer service experience

What we have

  • No Sundays

  • Health Insurance

  • Dental & Vision Insurance

  • 401K Plan

  • Cafeteria Plan- Medical & Dependent Care

  • Paid Vacation

  • Employee Purchase Discounts

  • Community involvement opportunities

  • Family events