Fiserv Project Specialist in Omaha, Nebraska
What does a great Project Specialist do?
The Client Implementation Project Specialist (IPS) is an integral member of the Fiserv Digital Implementation Team. As a part of the Digital Implementation team, this individual will implement a volume of projects while leveraging their abilities to collaborate, coordinate and implement CardValet and CardHub products in a timely manner. A successful candidate is able to work independently, and as a member of a team, enjoying fast-paced, problem solving environment.
The Card Services business at Fiserv provides complete debit, credit and ATM payment services to financial institutions as well as Accel®, a premier payments network. Our products, services and strategies allow our clients to maximize revenue, increase customer acquisition, improve retention, reduce expense, minimize risk and increase share of wallet.
As a Project Specialist, you can look forward to :
Act as primary project contact for clients and internal groups.
Coordinates activities and task among project teams, other internal departments and client or vendor.
Ensuring requirements for projects align to operational standards.
Interacting with product as required.
Takes projects from original concept through final implementation working with internal resources and external customers.
Provide consultation to the digital provider before, during and after implementation, including the review of best practices required for the efficient and effective use of the product.
Manage multiple tasks with other internal groups to ensure project completion in accordance with requirements required for CardValet and CardHub support.
Lead multiple projects
Research product issues or problems propose product changes, updates, and procedures.
Communicate progress and any potential or active issues to project team and manager for awareness and/or resolution.
Develop and maintain professional client/digital provider relationships and manage expectations with respect to live dates and other key timelines.
Ability to meet tight deadlines.
Support all related project tracking methods and systems to ensure accurate project information is available and is reported on time.
Maintain project artifacts throughout the life of the project.
Conducts product closure activities to formalize and communicate post implementation results.
Provide occasional after hour support of client implementations.
Ensures adherence to quality standards and reviews project deliverables.
Performs other duties as required.
Basic Qualifications for Consideration :
High school diploma/GED required. Bachelor’s Degree highly preferred or equivalent work experience in lieu of degree.
Previous client services or relationship management experience.
Previous financial industry, implementation experience preferred.
Minimum of 3 years’ work experience in an implementation capacity or environment.
Good project management knowledge including the ability to effectively manage and prioritize projects, issues and tasks.
Previous financial services industry, implementations, or installations experience highly desired.
Previous client services/relationships experience and project management experience.
Proficient computer skills including MS-Office Suite (Excel, Outlook, Word, OneNote and SharePoint).
Strong organization skills and attention to detail.
Strong customer services skills with the ability to maintain professionalism under pressure.
Strong verbal and written communication skills with the ability to communicate across all levels of clients and internal staff.
Strong sense of accountability and follow through, effective problem-solving skills as well as a commitment to positive solutions and the client experience.
Team player with the ability to work independently.
Ability to provide after-hours support for client implementations.
Excellent customer services skills.
Independent self-starter that can interact with all levels of business processes.
Experience communicating with all levels of clients and associates.
Solid sense of accountability and follow through, effective analytical skills.
Dedication to positive solutions and the client experience.
Recent experience in a client facing projects
Preferred Qualifications for Consideration:
Experience implementing Mobile Banking Apps, Apple/Google Wallets, etc.
Note: If you live in NJ, you must live in a location commutable to Union County, NJ *
Learn more about us.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.
In this role you will be aligned with our card solutions team. Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel® Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
Fiserv is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, disability or protected veteran status.