Veterans Affairs, Veterans Health Administration Housing Management Specialist in Omaha, Nebraska
Works jointly with the Fisher House Program Manager in on-site management, planning, operation, and administrative coordination of the temporary lodging program. The Fisher House is a multi-guest home/comfort dwelling which can accommodate up to 16 families, of all ages, free of charge, while they are actively engaged with providing support and treatment to a loved one (Veterans or active-duty military) receiving medical treatment.
-Participates jointly with the Program manager in planning, directing, controlling, coordinating, operating and evaluating the total management of the Fisher House. -Development, establishment and implementation of operational policies related to the eligibility, admission, length of stay, and behavior standards for guests, as well as the cleanliness and state of report of the house.
-Participates in the execution of policies and procedures for reviewing referrals, scheduling admissions, check-in and orientation of guests, check out of guests, collection of service fees, and enforcing rules and regulations for guests while at the house.
-In the absence of the Fisher House Manager, the incumbent serves as Acting Fisher House Manager in all aspects of the Fisher House Program to include, but not limited to: staff management (approving leave, verifying timecards); policy management (enforcement of rules and regulations and addressing those who fail to follow established procedures); outreach and communications (public appearances, marketing, educating stakeholders on the Fisher House program), guest management (gathering feedback, promoting goodwill), and volunteer management (ensuring policies are followed, supervising volunteers).
-Must be able to assess and handle urgent situations and take appropriate actions to include interaction with medical center services (i.e. emergency, health administrative, safety, police, engineering) to control problems and report resolution to management.
-Monitors for cleanliness and safety of the facility through daily observation of communal living areas and guest rooms; they will prepare and track work orders relative to these issues.
-Making on-the-spot decisions to include documenting information for further review and inquires concerning the decisions of eligibility criteria and what should be waived due to the unique or unusual circumstances presented by the requesting family. Work Schedule: Tuesday-Friday: 10:00am-6:30pm, Saturday: 8:00am-4:30pm
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Housing Management Specialist/PD704740
Relocation/Recruitment Incentives: Not authorized
Financial Disclosure Report: Not required
Conditions of Employment
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/14/2020. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 9 position you must have served 52 weeks at the GS 7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS 7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: having knowledge of business/housing management principles and practices, along with supply management, budget management and procurement management practices for the program. You will be rated on the following Competencies for this position:
AccountabilityAdministration and ManagementConflict ManagementCustomer ServiceLeadership Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The duties and responsibilities of the position require mobility between various floors and rooms within the Fisher Houses and between the Fisher Houses and various other buildings at the hospital. Average physical ability, dexterity, and strength are needed for this position. This includes preparation for open houses and special programs, moving/lifting of equipment (e.g. 100 cup coffee pot, boxes of donated items, up to 40 pounds, etc.) Average physical ability, dexterity, and strength are needed for this position. Although some of the work is sedentary, the employee will be walking, standing, bending, climbing stairs, and carrying some light items. The incumbent must always be composed while providing customer service to guests experiencing emotional and/or physical stress. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online view the following link for information regarding an Alternate Application.