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Washington State ACCESS System Supervisor - IT System Administration - Journey Level #1974 in Olympia, Washington


Are you looking for:

  • Excellent benefits?
  • Career growth opportunities?
  • An opportunity to make a difference in your community?
  • A culture of respect, commitment and trust?
  • An opportunity to be part of a team of dedicated professionals responsible for providing safety and security to the citizens of the State of Washington
  • Employment opportunities that recognize military veterans and/or military spouse per Governor Executive Order 19-01?

Work/Life balance opportunities such as:

  • *Infants at Work*
  • Telework
  • Alternate Work Schedules
  • *_Qualification for the Public Service Loan Forgiveness program. For information on this program click on _Public Service Loan Forgiveness Program_."_*

Working in Olympia!

If you answered yes, then apply for this position and work in Olympia Washington where it is a great place to call home with its distinctive Pacific Northwest "vibe". Residents can walk along the tranquil Puget Sound, stand amongst tall evergreen trees and breathe in fresh air without giving up the convenience of urban life. In 2018, "Livability" ranked Olympia in the "Top 100 best places to live" in the nation and in Forbes Magazine ranked Olympia #16 for the best places for careers".

Why should you apply with our agency? Troopers patrolling the highways are the most visible part of this agency. However, there are over 1,200 civilian employees who serve behind the scenes supporting the agency mission. To name just a few, we have:

  • 911 dispatchers who are the critical vital link between calls for assistance and emergency response;
  • Commercial Vehicle Enforcement Officers that work to inspect commercial vehicles to ensure safe and efficient travel on public highways;
  • Deputy State Fire Marshals who help prevent fires in homes and workplaces;
  • Forensic Scientists who process evidence that assists in prosecuting criminal cases;
  • IT Specialists who leverage technology to enhance and sustain business processes, public safety infrastructure, and statewide emergency communications
  • Records staff that process criminal information to ensure crimes are reported accurately so that offenders do not end up working with vulnerable people
  • Administrative staff who provide exceptional customer service and respond to information requests while ensuring the agency runs smoothly and efficiently

Apply today and join us in providing "Service with Humility"!


This is what you can bring to this job! You will move beyond concrete analysis of factual information to develop abstract, conceptual understanding of the meaning of an array of information. You will integrate diverse themes and lines of reasoning to create new insights or levels of understanding, thinking in terms of generalized models rather than concrete details.

This is what you will do: You will act as a system administrator and team supervisor for the Washington Statewide Message Switch "A Centralized Computer Enforcement Service System" (ACCESS), which supports 25,000 statewide users that perform criminal justice activities statewide. This is a vital system that operates 24 X 7 for officer safety.

As a top level specialist assigned as the supervisor, you will apply advanced technical knowledge and considerable discretion to identify, evaluate, and resolve complex issues and problems such as performance monitoring; acting as a liaison on the development of applications, representing computing standards and philosophy at meetings. This position performs quality assurance, troubleshooting, problem resolution, and consulting tasks

You must develop and maintain comprehensive knowledge of the business requirements for the Criminal Records Division (CRD), and technical expertise in the interactions between multiple data sources that communicate with the Washington State Message Switch (ACCESS). These data sources include the National Crime Information Center (NCIC), Interpol, Department of Correction (DOC), National Instant Background Check System (NICS), Department of Licensing (DOL), Liquor and Cannabis Board (LCB), Washington Crime Information Center (WACIC), and Washington State Identification System (WASIS), Department of Health (DOH), Washington State Parks, and the National Law Enforcement Telecommunications System (Nlets). You will also be responsible for communicating with developers, customers, stakeholders, partner agencies and law enforcement agencies.


Required Qualifications:

  • Bachelor's degree from an accredited college or university with major coursework in data science, information technology, web development, computer science, or related field.
  • Experience as an IT professional in an enterprise organization may substitute year for year for educational requirements.
  • Four (4) years of experience as a system administrator of a complex, high volume transaction processing system
  • Must carry a cell phone, laptop for emergency standby support. Top Candidates will also have:

  • Two (2) years of experience programming with SQL

  • Two (2) years of experience as a supervisor or lead worker of a team responsible for system administration and vendor collaboration.
  • The ability to communicate on a highly technical level, as well as comprehensive business expertise Supplemental Information

_The act of submitting application materials electronically is considered affirmation that the information is complete and truthful. The agency will verify this information and any untruthful or misleading answers will be cause for rejection of potential employment. _

QUESTIONS*: * If you have questions regarding this announcement, please contact Melodie Wulfekuhle at (360) 704-2307 or

HOW TO APPLY*: * Please complete the on-line application process at Please include a resume and letter of interest explaining how you meet the qualifications for this position as outlined in the job posting. Provide clear, detailed information about your education and job-related experience.

SELECTION PROCESS*:* The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. Candidate evaluation will be ongoing. It will be to the applicant's advantage to submit application materials as soon as possible.

The candidate evaluation and selection process will include a preliminary screening of application materials for qualifications, clarity and completeness. The applicants who meet or exceed the required qualifications and possess the most competitive background in directly related experience, knowledge, and training may be invited for interviews and testing by one or more panels.

POLYGRAPH & BACKGROUND INVESTIGATION*:* Prior to a hire, a polygraph examination and background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Applicants are required to sign release of information forms and will not have access to any investigative materials, files, or results. The Washington State Patrol has strict guidelines relating, but not limited to, personal and employment characteristics, arrests, convictions, and illegal drug usage, etc.

During the polygraph examination, candidates are required to sign an assessment sheet and participate in an oral interview process to verify responses to the Personal Background Evaluation, the Personal History and Background Questionnaire, and a Pre-Employment Interview. Untruthful or misleading answers or omissions will be treated as a falsification which will be cause for rejection of potential employment.

TRANSCRIPTS: Education verification is part of the selection process. If selected as a top candidate, all position required or applicant specified education must be verified. If High School diploma or equivalent is required but the applicant indicates a degree has been earned, the accredited degree will be accepted in place of the High School diploma or equivalent. Please do not send these transcripts at the time of application. If you are selected as a top candidate you will be contacted by the Human Resource Division and asked to provide transcripts at the appropriate time.

OTHER INFORMATION*:* Persons with a disability, who need assistance in the application or assessment process, or those needing this announcement in an alternative format, may call (360) 704-2317. Applicants that are deaf or hard of hearing may call through the Washington Relay Service 7-1-1 or 1-800-833-6384.

The Washington State Patrol actively supports diversity in the workplace and is an Equal Opportunity Employer.

Salary: $6,274.00 - $8,232.00 Monthly

Location: Thurston County – Olympia, WA

Job Type: Full Time - Permanent

Department: Washington State Patrol

Job Number: IT Sys Ad #1974 - Mar 2020

Closing: 4/12/2020 11:59 PM Pacific

Agency: State of Washington

Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504

Phone: View Posting for Agency Contact