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Citigroup Client Onboarding Manager in Olsztyn, Poland

Client Onboarding Manager

The Client Onboarding Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.


  • Develop and maintain a collaborative relationship with the Business and Clients, act as a trusted advisor on operational matters;

  • Overseeing day to day operations and owning client issues end-to-end across;

  • Implementation of policies and controls within the unit and ensuring staffs are aware of their obligations;

  • Lead benchmarking and process improvement initiatives to improve controls and make processes more efficient and transparent;

  • Coordination of key projects/initiatives for RPC and the Department;

  • Identify opportunities for automation and straight-through-processing, working in partnership with Technology;

  • Management and forecasting of headcount, requesting hires. Identifying risks to headcount targets and managing those risks;

  • Execution of the communications strategy, providing consistent messaging across the organization;

  • Engagement of key stakeholders across Operations, Technology, HR and Product;

  • Manage ad hoc requirements in a high pressure environment;

  • Representing the bank in contacts with clients, third parties and global/regional partners;

  • Managing a team of 20 people.


  • Minimum 2 years of team management experience;

  • Experience in interacting at senior levels and ensuring credibility is maintained through solid delivery against commitments;

  • Experience in working in a process-driven environment;

  • Experience gained in a financial services environment;

  • Experience in working in a controls-focused environment;

  • Excellent interpersonal and communication skills;

  • Strong organizational and follow-up skills and the ability to multi-task effectively;

  • Customer orientation;

  • Must have strong self-management and be ready to demonstrate initiative;

  • Ability to remain calm and objective in a high-pressure environment;

  • University degree;

  • Knowledge of Polish is required;

  • Fluent English.

As an employer we offer:

  • Professional development experience through work in one of the top international banking institutions;

  • Work in a team of experts openly sharing their knowledge;

  • Participation in challenging projects;

  • Rich social package (medical care, fitness card, life insurance, pension plan).

The role of the Client Onboarding Manager is located at Bank Handlowy in Warsaw S.A.:

Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - PL

Time Type :Full time

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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.