USACares Jobs

Job Information

Randstad Work Force Analyst (Call center environment) in Oklahoma City, Oklahoma

Work Force Analyst (Call center environment)

job details:

  • location:Oklahoma City, OK

  • salary:$13.75 per hour

  • date posted:Wednesday, March 25, 2020

  • experience:Experienced

  • job type:Temporary

  • reference:S_856107

  • questions:sheila.smith@randstadusa.com405/458-8400

job description

Work Force Analyst (Call center environment)

The position will be responsible for the creation of accurate schedules. The position will collect, validate and complete analysis on operational data to identify trends impacting the overall team performance. The position will create reports to leadership on a regular basis outlining the forecasts and the team's performance to the forecast. The position will assist management with new representatives with floor-plan creation as well as assist with desk moves on a regular basis.

Responsibilities:

The ability to understand the companies Service Level Requirements and the conditions that impact Service Levels. Must have a high degree of self-motivation and ability to commit to a high degree of sensitive data. Must have the ability to adapt to changing priorities on short notice and be able to work with a diverse workgroup. Must have strong analytical skills and problem solving experience. The position will real time monitor the representatives call status and assist reps with questions.

Working hours: 7:00 AM - 6:00 PM

Skills:

Minimum of three years call center experience or a combination of education and experience. Microsoft Excel skills in updating and creating spreadsheets, formula, tables, formatting, advanced charting, graphics and pivot tables. The ability to understand the companies Service Level Requirements and the conditions that impact Service Levels.

Education:

No Degree Required

Experience:

Experienced

Qualifications:

Must have high school diploma. Pass a background and drug screen. Excellent work ethic is mandatory.

Only apply if you have the qualifications! Please send resume to Sheila.Smith@randstadusa.com asap!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

DirectEmployers