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Paycom Online PSD PPA Adjustment Specialist in Oklahoma City, Oklahoma

Responsible for processing assigned adjustments timely to ensure the highest level of accuracy and efficiency.

RESPONSIBILITIES

  • Assumes responsibility for ensuring assigned adjustments are processed accurately and timely:

  • Identifies what adjustments are scheduled for processing each day.

  • Monitors those adjustments to ensure the adjustment is either processed on the day it is scheduled or according to customer’s instructions scheduled to be processed on another day.

  • Monitors e-mail notifications, Lync Messages and incoming phone calls timely so adjustments that were submitted by the deadline are processed that same day.

  • Processes the adjustment in Indy and BOSS according to the customer’s and Paycom management’s instructions.

  • Reviews notes to ensure all necessary tasks are completed for each adjustment.

  • Creates accurate cash requirement in BOSS.

  • Ensures customer’s delivery instructions are noted correctly and monitors any changes in delivery method to ensure timely delivery when applicable.

  • Accurately and timely processes manual checks and voids in relation to adjustments.

  • Assumes responsibility for answering incoming calls and/or e-mails from customers on a timely basis.

  • Answers customer’s e-mail request within 2 hours of receiving them.

  • Demonstrates sufficient knowledge of all Paycom services.

  • Displays proper Telephone Etiquette by using the HEART model.

  • Assumes responsibility for effectively researching, tracking and resolving (or properly referring) customer’s adjustment issues on a timely basis.

  • Assumes responsibility for establishing and maintaining effective communication and coordination with Paycom personnel and management.

  • Assists other Payroll Specialist as needed.

  • Keeps management informed of area activities and of any significant customer problems.

  • Demonstrates initiative by constantly looking for and recommending ways to improve Paycom operations and/or customer service.

  • Attends and participates in meetings as required.

  • Maintains a positive attitude with all Paycom personnel and management.

  • Adheres to all policies of Paycom including those outlined in the Paycom Employee Handbook.

  • Effectively adheres to all Paycom processing guidelines such as required forms and emails.

  • Assumes responsibility for assisting Paycom management with special projects including quarter-end and year-end processing.

  • Willingly works additional hours required to complete projects on time.

  • Completes projects accurately.

  • Completes projects timely as defined by Paycom management.

  • Assist coworkers and Paycom management when requested.

  • Performs other duties as assigned

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