Paycom Online PSD PPA Adjustment Specialist in Oklahoma City, Oklahoma
Responsible for processing assigned adjustments timely to ensure the highest level of accuracy and efficiency.
Assumes responsibility for ensuring assigned adjustments are processed accurately and timely:
Identifies what adjustments are scheduled for processing each day.
Monitors those adjustments to ensure the adjustment is either processed on the day it is scheduled or according to customer’s instructions scheduled to be processed on another day.
Monitors e-mail notifications, Lync Messages and incoming phone calls timely so adjustments that were submitted by the deadline are processed that same day.
Processes the adjustment in Indy and BOSS according to the customer’s and Paycom management’s instructions.
Reviews notes to ensure all necessary tasks are completed for each adjustment.
Creates accurate cash requirement in BOSS.
Ensures customer’s delivery instructions are noted correctly and monitors any changes in delivery method to ensure timely delivery when applicable.
Accurately and timely processes manual checks and voids in relation to adjustments.
Assumes responsibility for answering incoming calls and/or e-mails from customers on a timely basis.
Answers customer’s e-mail request within 2 hours of receiving them.
Demonstrates sufficient knowledge of all Paycom services.
Displays proper Telephone Etiquette by using the HEART model.
Assumes responsibility for effectively researching, tracking and resolving (or properly referring) customer’s adjustment issues on a timely basis.
Assumes responsibility for establishing and maintaining effective communication and coordination with Paycom personnel and management.
Assists other Payroll Specialist as needed.
Keeps management informed of area activities and of any significant customer problems.
Demonstrates initiative by constantly looking for and recommending ways to improve Paycom operations and/or customer service.
Attends and participates in meetings as required.
Maintains a positive attitude with all Paycom personnel and management.
Adheres to all policies of Paycom including those outlined in the Paycom Employee Handbook.
Effectively adheres to all Paycom processing guidelines such as required forms and emails.
Assumes responsibility for assisting Paycom management with special projects including quarter-end and year-end processing.
Willingly works additional hours required to complete projects on time.
Completes projects accurately.
Completes projects timely as defined by Paycom management.
Assist coworkers and Paycom management when requested.
Performs other duties as assigned