TriHealth ACCESS ASSOCIATE in Norwood, Ohio
Job Requisition Number:
Attention current TriHealth employees:
Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.
ACCESS ASSOCIATE: Performs Scheduling or Registration functions in a timely and accurate manner: working with TH ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients. Provide excellent customer service and answer patient questions and resolve issues. Collect of copays, standard deposits and deductibles. SCHEDULING: schedule physician ordered tests in accordance with department guidelines; correlate medical diagnosis with ordered tests/procedures for medical necessity purposes that is required to receive reimbursement.
REGISTRATION: educate patients on TH required legal compliance paperwork and provide financial triage (can properly direct patient with financial questions and explain concepts of insurance). MINIMUM REQUIREMENTS:
EDUCATION: High School Degree or GED EXPERIENCE: 1-2 years Customer Service
SPECIALIZED KNOWLEDGE: Experience in fast paced, customer driven environment; Ability to operate multiple computer applications; Excellent verbal and written skills; Typing speed of 35 w.p.m. Medical terminology required within first year of employment if not already taken..
Job Title: ACCESS ASSOCIATE
Department Name: TRIS SCHEDULING TEAM
Employment Status: Full Time Position
Shift: Day Shift
Weekend Commitment: Yes
Holiday Commitment: No
On-Call Commitment: No