RELX Group Registration Manager in Norwalk, Connecticut
WHO WE ARE:
Reed Exhibitions is the leading organizer of trade shows and world class events. Whether we’re helping businesses grow and promote their brand or delighting fans at our pop culture and consumer based shows, our mission is to create unforgettable experiences that consistently exceed our customers’ expectations.
How do we do it? We innovate. Out of the box ideas are welcome here. We embrace creativity and foster the entrepreneurial spirit that keeps us growing and evolving. We collaborate. We put we before me and the customer above all. If you are looking for a fast paced, challenging, friendly and fun environment where no two days are ever the same, we’d like to meet you!
WHAT’S EXCITING ABOUT THIS JOB:
Does project ownership excite you? Do you enjoy coming up with creative solutions to complex logistical problems? If you’re looking for an exciting career that will keep you challenged and give you the deep satisfaction of seeing the success of your efforts when a show goes live, then we would like to meet you!
This is a great opportunity to utilize your project management, marketing, logistical and problem solving skills while applying your creativity on your portfolio of events. In this multi-faceted fast paced role, you will collaborate with your show teams to design and implement cutting edge technologies, programs and services to meet the needs of each trade show.
The days will fly by as you work with colleagues and vendors through each show cycle. You will partner with show teams, client services, contractors and associations to develop registration processes with customer focus at the forefront while implementing best practices to capture the data that will provide insights and content to our valued customers.
Entrepreneurial spirits are welcome here! You will have full responsibility for developing and evolving this essential part of each show. Travel up to 9 times a year to manage the registration at venues in top locations throughout the country. You will see all your hard work come to fruition and witness how it is all directly related to the success of the show!
BRING YOUR PASSION AND EXPERTISE:
Manage all facets of the registration process for their assigned shows, including budgeting, forecasting, creating set-up letters, construction of the registration websites including content and design (in conjunction with the marketing and digital teams) and managing priority codes with discounts and business rules in addition to pre-population efforts.
Embrace a digital focus, looking for innovative ways to capture, analyze and display data while remaining focused on user experience.
Innovative thinking regarding how to make it easier and faster for servicing our customers in the registration process both on the web and on-site, while improving their overall experience.
Monitor all web registration pages and all related links and implement all revisions immediately.
Develop the on-site registration layout to include counters, furniture, kiosks, electric, WIFI, signage, etc.
Schedule, hire and train all on-site temps while managing costs.
Supervise registration personnel, registration vendors, temporary staff, and contractors pre-show and on-site.
Work with Sponsorship Fulfillment team to coordinate registration sponsorships for web registration pages and on-site at registration areas.
Responsible for the development, distribution and monitoring of registration weekly, onsite and post show reports and data analysis.
Assist and guide Client Services, Customer Success, and show teams with various customer problems and inquiries.
Discuss team’s data needs and ensure proper development of programs while ensuring data accuracy, analysis and implementing custom reports.
Process purchase orders and payments for temporary staff, vendor, and contractor invoices.
Partner with all levels of staff in each department throughout the organization.
Bachelors Degree or equivalent business training or experience required.
Two or more years of registration experience strongly preferred.
Digital understanding and project management experience required.
Must have strong organizational, collaborative, and interpersonal skills, and be able to handle multiple projects and meet deadlines successfully and independently.
Must have the ability to develop and analyze budgets, forecasts, and contracts.
Must confidently communicate with vendors, agencies, associations and all levels of personnel throughout the organization.
Marketing aptitude and/or experience a plus.
Critical thinker and complex problem solver.
Ability to work in fast past, demanding environment.
Expertise in the Windows environment also necessary.
Ability to manage client, vendor, association, and team relations daily.
Travel to shows as required.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Reed Exhibition Companies reserves the right, solely at their discretion, to change the nature and level of this position
Reed Exhibitions, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or firstname.lastname@example.org.
We're proud that Reed Exhibitions is the world's leading events business. We develop, market, sell and organize over five hundred events each year, bringing together seven million participants around the world. That's a lot of wristbands.
• Making great events happen• Making a difference• Making meaningful connections